Customer Service Specialist

Link Staffing; Cypress (TX); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid Time Off

Paid parental leave

Company-paid short- and long-term disability

Employee Stock Ownership Program (ESOP)

Job summary

Join a leading company in the conversion manufacturing industry as a Customer Service Specialist in Cypress, TX. This full-time, temp-to-hire position offers a competitive hourly pay and a long-term career path. Ideal candidates are proactive, detail-oriented, and committed to providing exceptional B2B customer support. Responsibilities include processing orders, tracking status, and resolving issues. Qualifications include a high school diploma, customer service experience, and strong communication skills. Apply today to make a real impact!

Qualifications

• 2-5 years of B2B customer service experience.
• Detail-oriented with a high level of follow-through.

Responsibilities

• Process customer orders using ERP systems.
• Serve as the primary liaison for assigned B2B customer accounts.
• Resolve order issues and ensure client satisfaction.

Skills

Communication

Organization

Multitasking

Analytical Thinking

Problem-Solving

Education

High School Diploma or GED

Bachelor’s degree

Tools

ERP system

Job description

This range is provided by Link Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

Direct message the job poster from Link Staffing

LINK Staffing is proud to partner with a respected leader in the conversion manufacturing industry to recruit a Customer Service Specialist (CSS) in Cypress, TX. This is a Temp-to-Hire opportunity offering a long-term career path with a fast-growing industrial supply operation. The ideal candidate is proactive, detail-oriented, and committed to delivering best-in-class B2B customer support.

Customer Service Specialist

Location: Cypress, TX 77095

Employment Type: Full-Time | Temp-to-Hire

Compensation: $24.00 – $26.00 per hour (DOE)

Key Responsibilities

• Process customer orders using ERP systems and internal platforms
• Track and communicate order status, pricing, and delivery timelines
• Serve as the primary liaison for assigned B2B customer accounts
• Resolve order issues, manage returns, and ensure client satisfaction
• Maintain accurate records and customer documentation
• Support onboarding for new accounts and manage transitional needs
• Collaborate with internal teams to meet service and delivery expectations
• Monitor KPIs and prepare service reports
• Identify and recommend process improvements to enhance customer experience

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred
• 2–5 years of B2B customer service experience
• Excellent communication, organization, and multitasking skills
• Strong analytical thinking and decision-making ability
• Detail-oriented with a high level of follow-through

Technical Requirements

• ERP system experience (order management and tracking)
• Strong understanding of the B2B order lifecycle
• Ability to interpret and act on customer data and feedback

What Makes You a Strong Fit

• Customer-first approach with excellent interpersonal skills
• Ability to juggle multiple responsibilities with composure
• Problem-solver with a continuous improvement mindset
• Team-oriented with a high-performance work ethic

What We Offer

• Competitive hourly pay: $24.00 – $26.00 (based on experience)
• Temp-to-Hire opportunity with long-term potential
• Full-time schedule with benefits eligibility upon hire
• Medical, dental, vision, and supplemental insurance
• Paid Time Off and paid parental leave
• Company-paid short- and long-term disability
• Employee Stock Ownership Program (ESOP)
• Culture focused on growth, collaboration, and operational excellence

If you meet the qualifications and are ready to join a team where your contributions make a real impact, apply today or reach out to LINK Staffing for more information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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