Client Services Manager

365 Health Services; Media (Delaware County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Packages

Paid Time Off

401K

Job summary

365 Health Services is seeking a Client Services Manager to lead recruitment for healthcare professionals and coordinate staffing for client needs.

The role emphasizes on-call duties, candidate screening, and building strong relationships with clients and referral sources to ensure service excellence.

Qualifications

• High integrity and ethical approach to work.
• Solution-oriented mindset for problem solving.
• Ability to thrive and collaborate in a fast-paced environment.

Responsibilities

• Develops recruitment strategies to attract, screen and hire healthcare professionals.
• Uses various recruitment tools to source a diverse candidate pool.
• Handles on-call duties during non-business hours and weekends as needed.
• Screens and evaluates candidate skills to match client needs.
• Completes reference checks on candidate work history.
• Negotiates salary and employment terms with candidates.
• Schedules direct care workers and field staff for placements.
• Maintains relationships with clients, consumers and referral sources to identify staffing needs.
• Ensures confidentiality of records per HIPAA guidelines.

Skills

High integrity

Solution-oriented

Fast-paced teamwork

Education

Bachelor's degree (preferred)

Job description

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.

Qualifications For Client Services Manager (csm)

High integrity

Solution-oriented

Ability to thrive and collaborate in a fast-paced environment

Bachelor's Degree, preferred

Primary Duties And Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Responsible for on-call duties during non-business hours and weekends as needed.

Matches and evaluates candidate skills to client and consumer needs through screening and interviewing

• Completes necessary reference checks on candidate’s background and work experience
• Negotiates salary, terms and conditions of employment with candidates
• Schedules direct care workers and field staff for initial placement and ongoing assignments
• Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
• Incorporates direct care worker and field staff retention strategy into daily routine

Responsible for learning all functionalities and operations of the branch office

• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
• Ensures all services, functions, and employee practices are in accordance with Affi ...
• Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines

Health Insurance Packages

Paid Time Off

401K

Schedule

Monday to Friday

Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)