Client Service Manager

365 Health Services; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Packages

Paid Time Off

401K

Job summary

365HealthServices is seeking an energetic, motivated leader to thrive in a team environment. This Client Services Manager role places you in a fast-growing company with a focus on recruiting healthcare professionals to meet immediate and projected needs.

The position emphasizes recruitment strategy, on-call duties, and strong client relationships while ensuring compliance with HIPAA and regulations. Bachelor’s degree preferred for this leadership opportunity.

Qualifications

• High integrity and positive attitude required.
• Excellent communication skills.
• Solution-oriented and competitive mindset.
• Ability to thrive in a fast-paced environment while collaborating with teams.
• Bachelor's degree preferred.

Responsibilities

• Develops and executes recruitment strategies to hire healthcare professionals.
• Utilizes recruitment tools and methods to reach candidates.
• Oversees on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to client and consumer needs.
• Completes necessary reference checks on candidates' background and work experience.
• Ensures candidates meet hiring standards for 365HealthServices and contracts.
• Negotiates salary and terms of employment with candidates.
• Schedules direct care workers for initial placement and ongoing assignments.
• Manages staff on assignment and provides coaching and disciplinary action when needed.
• Maintains relationships with clients, consumers, and referrals to identify staffing needs and opportunities.
• Ensures confidentiality of all consumer records and HIPAA compliance.
• Ensures services and practices comply with affirmative action policies and laws.
• Ensures ongoing compliance with current regulations and reimbursement guidelines.

Skills

Integrity

Positive attitude

Communication skills

Solution oriented

Competitive

Team collaboration

Education

Bachelor's degree preferred

Job description

365HealthServicesislookingforanenergetic,motivated,competitiveleaderthatthrivesinateamenvironment. Thehealthcareindustryisoneofthefastestgrowingsectorsinthecountryandthisopportunityputsyouinthe driverseatofarapidlyexpandingcompanythatislookingfortheirnextleaders.TheClientServicesManager positionisidealforanycompetitiveindividualwhoislookingtochallengethemselvesandtaketheircareertothenext level.

QualificationsForClientServicesManager(csm)

• Highintegrity
• Positiveattitude
• Excellentcommunicationskills
• Solution-oriented
• Eager/Competitive
• Abilitytothriveandcollaborateinafast-pacedenvironment
• Bachelor'sDegree,preferred

PrimaryDutiesAndResponsibilities

Developsandexecutesrecruitmentstrategiestoattract,screenandhirequalityhealthcareprofessionalswho meettheoffice’simmediateandprojectedneeds

• Utilizesvariousrecruitmenttoolsandmethodstodsa
• Responsibleforon-calldutiesduringnon-businesshoursandweekendsasneeded.
• Matchesandevaluatescandidateskillstoclientandconsumerneedsthroughscreeningandinterviewing
• Completesnecessaryreferencechecksoncandidate’sbackgroundandworkexperience
• Ensurescandidatesmeetrequiredhiringstandardsfor365HealthServicesandapplicablecontracts
• Negotiatessalary,termsandconditionsofemploymentwithcandidates
• Schedulesdirectcareworkersandfieldstaffforinitialplacementandongoingassignments
• Managesdirectcareworkersandfieldstaffwhileonassignment:assessesandinvestigatesdirectcareworkerandfieldstaffconcernsandissues,andprovidesperformancecoaching,counselinganddisciplinaryactionwhenappropriate
• Maintainsregularcontacttoanddevelopsrelationshipswithactiveclients,consumersandreferralsourcestoidentifycurrentstaffingneedsandrequirements,projectedopenings,andpotentialnewbusinessopportunities
• Ensureclient,consumerandreferralsourceexpectationsareunderstoodandmetwhileaddressingandresolvingconcernsrelatingtocustomerservice,caregiverorfieldstaffperformance
• Documentscandidate,directcareworker,fieldstaffandclientcorrespondenceandactivitieswithinthesystemofrecords
• Buildsandcultivatesrelationshipswithindustrycontactstogainindustryknowledge,referrals,andbusinessdevelopmentleads
  EnsuresconfidentialityofallconsumerrecordsandpersonnelfilesinaccordancewithagencyandHIPAAguidelines
• Ensuresallservices,functions,andemployeepracticesareinaccordancewithAffirmativeActionpoliciesandlaws
• Responsibleforongoingcompliancewithallcurrentfederal,stateandlocalregulations,companypoliciesandprocedures,andreimbursementguidelines

Benefits

• HealthInsurancePackages
• PaidTimeOff
• 401K

Schedule

• MondaytoFriday
• PaidOn-Call(ShiftsAlternate,ResponsibleforAnsweringCallsoutsideofBusinessHours)

AdditionalCompensation

• WeeklyCommission
• WeeklyOn-CallPay
• Bonuses