Client Service Manager

365 Health Services; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance Packages

Paid Time Off

401K

Job summary

365HealthServices in Pittsburgh is seeking a Client Services Manager to lead recruitment efforts for healthcare professionals, screen candidates, and ensure timely placement to meet client needs.

The role requires strong communication, strategic thinking, and the ability to thrive in a fast-paced environment while coordinating on-call coverage, managing relationships, and supporting business growth.

Qualifications

• Bachelor’s Degree preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire healthcare professionals.
• Uses recruitment tools to source and attract a diverse candidate pool.
• Responsible for on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to client and consumer needs through screening and interviewing.
• Completes reference checks on candidates’ background and work experience.
• Ensures candidates meet hiring standards and applicable contracts.
• Negotiates salary, terms and conditions of employment.
• Schedules direct care workers and field staff for placements and assignments.
• Manages staff while on assignment; provides coaching and disciplinary action when appropriate.
• Maintains relationships with clients and referrals to identify staffing needs and opportunities.
• Ensures confidentiality of consumer records per agency and HIPAA guidelines.
• Ensures services and practices comply with affirmative action laws.
• Oversees ongoing compliance with federal, state, local regulations and reimbursement guidelines.

Skills

High integrity

Positive attitude

Excellent communication skills

Solution-oriented

Eager/Competitive

Ability to thrive and collaborate

Education

Bachelor’s Degree, preferred

Job description

365HealthServicesislookingforanenergetic,motivated,competitiveleaderthatthrivesinateamenvironment. Thehealthcareindustryisoneofthefastestgrowingsectorsinthecountryandthisopportunityputsyouinthe driverseatofarapidlyexpandingcompanythatislookingfortheirnextleaders.TheClientServicesManager positionisidealforanycompetitiveindividualwhoislookingtochallengethemselvesandtaketheircareertothenext level.

QualificationsForClientServicesManager(csm)

• Highintegrity
• Positiveattitude
• Excellentcommunicationskills
• Solution-oriented
• Eager/Competitive
• Abilitytothriveandcollaborateinafast-pacedenvironment
• Bachelor’sDegree,preferred

PrimaryDutiesAndResponsibilities

• Developsandexecutesrecruitmentstrategiestoattract,screenandhirequalityhealthcareprofessionalswho meettheoffice’simmediateandprojectedneeds
• Utilizesvariousrecruitmenttoolsandmethodstosourceandattractapoolofqualifiedanddiversecandidates
• Responsibleforon-calldutiesduringnon-businesshoursandweekendsasneeded.
• Matchesandevaluatescandidateskillstoclientandconsumerneedsthroughscreeningandinterviewing
• Completesnecessaryreferencechecksoncandidate’sbackgroundandworkexperience
• Ensurescandidatesmeetrequiredhiringstandardsfor365HealthServicesandapplicablecontracts
• Negotiatessalary,termsandconditionsofemploymentwithcandidates
• Schedulesdirectcareworkersandfieldstaffforinitialplacementandongoingassignments
• Managesdirectcareworkersandfieldstaffwhileonassignment:assessesandinvestigatesdirectcareworkerandfieldstaffconcernsandissues,andprovidesperformancecoaching,counselinganddisciplinaryactionwhenappropriate
• Maintainsregularcontacttoanddevelopsrelationshipswithactiveclients,consumersandreferralsourcestoidentifycurrentstaffingneedsandrequirements,projectedopenings,andpotentialnewbusinessopportunities
• Ensureclient,consumerandreferralsourceexpectationsareunderstoodandmetwhileaddressingandresolvingconcernsrelatingtocustomerservice,caregiverorfieldstaffperformance
• Documentscandidate,directcareworker,fieldstaffandclientcorrespondenceandactivitieswithinthesystemofrecords
• Buildsandcultivatesrelationshipswithindustrycontactstogainindustryknowledge,referrals,andbusinessdevelopmentleads
  EnsuresconfidentialityofallconsumerrecordsandpersonnelfilesinaccordancewithagencyandHIPAAguidelines
• Ensuresallservices,functions,andemployeepracticesareinaccordancewithAffirmativeActionpoliciesandlaws
• Responsibleforongoingcompliancewithallcurrentfederal,stateandlocalregulations,companypoliciesandprocedures,andreimbursementguidelines

Benefits

• HealthInsurancePackages
• PaidTimeOff
• 401K

Schedule

• MondaytoFriday
• PaidOn-Call(ShiftsAlternate,ResponsibleforAnsweringCallsoutsideofBusinessHours)

AdditionalCompensation

• WeeklyCommission
• WeeklyOn-CallPay
• Bonuses