Client Service Manager

365 Health Services; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Part time

Benefits offered by this job

Health Insurance Packages

Paid Time Off

401K

Job summary

A healthcare staffing agency is looking for a Client Service Manager to develop recruitment strategies and manage staff in Philadelphia. The ideal candidate should possess strong communication skills, integrity, and a bachelor's degree preference. Responsibilities include hiring quality professionals, maintaining client relationships, and ensuring compliance with regulations. This part-time role offers health insurance and paid time off.

Qualifications

• Strong work ethic and commitment to high standards.
• Experience in recruitment and candidate assessment.
• Ability to manage and coach staff effectively.

Responsibilities

• Develop recruitment strategies for quality healthcare professionals.
• Utilize various tools for candidate sourcing.
• Manage direct care workers and maintain client relations.

Skills

High integrity

Positive attitude

Excellent communication skills

Solution-oriented

Eager / Competitive

Ability to thrive and collaborate in a fast-paced environment

Education

Bachelor's Degree

Job description

Overview

Join to apply for the Client Service Manager role at 365 Health Services

Qualifications

• High integrity
• Positive attitude
• Excellent communication skills
• Solution-oriented
• Eager / Competitive
• Ability to thrive and collaborate in a fast-paced environment
• Bachelor's Degree, preferred

Primary Duties And Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Responsible for on-call duties during non-business hours and weekends as needed
• Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
• Completes necessary reference checks on candidate’s background and work experience
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
• Negotiates salary, terms and conditions of employment with candidates
• Schedules direct care workers and field staff for initial placement and ongoing assignments
• Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
• Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
• Incorporates direct care worker and field staff retention strategy into daily routine
• Responsible for learning all functionalities and operations of the branch office
• Adheres to and promotes company policies and procedures
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
• Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
• Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
• Responsible for oversight of revenue cycle management
• Demonstrates a commitment to advancing 365 Health Services, LLC
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
• Performs other duties as necessary

Benefits

• Health Insurance Packages
• Paid Time Off
• 401K

Schedule

• Monday to Friday
• Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)

Education

• Bachelor's (Preferred)

Work Location: In-person

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing