Client Services Manager

J.Crew Factory; Illinois; On-site; USD 52,000 - 68,000; Full time

Job summary

J.Crew Factory is seeking an Associate Manager to join its leadership team. You will partner with the Store Director to drive profitability while fostering genuine customer connections, brand loyalty, and community engagement.

You will coach, train, and step into other roles to maintain retail excellence. You will oversee multiple divisions—Visual Merchandising, Operations, HR, and Service & Selling—while ensuring accountability and delivering top-tier service.

Qualifications

• 3+ years of full-time retail management experience.
• Ability to lead and coach a team while delivering exceptional customer service.
• Willingness to work nights, weekends, and holidays.
• Comfort with lifting up to 40 pounds (18 kg).

Responsibilities

• Collaborate with Store Director to act as a shared business owner and maximize profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology with accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management to foster a collaborative working environment.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Develop innovative community engagement and loyalty-building events.
• Fill in various roles on the sales floor as needed.

Skills

Retail management

Team leadership

Customer service

Scheduling flexibility

Problem solving

Fashion trends

POS systems

Tools

POS systems

Retail software

Job description

ASSOCIATE MANAGER

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

What You’ll Do

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problemsolving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.