Client Services Manager

bayada home health care; Horsham (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Vision, dental and medical health plans

401k with company match

Employee assistance program

Job summary

BAYADA Home Health Care in Horsham, PA is seeking a Client Service Manager to manage client services and ensure high-quality home care. This role is Monday-Friday 8:30am-5pm in the office.

The ideal candidate will possess strong interpersonal and communication skills, with a Bachelor's degree and a preference for prior healthcare experience. A positive attitude and ambition for growth are essential.

Enjoy a supportive work environment, comprehensive benefits, and opportunities for advancement!

Qualifications

• Healthcare experience preferred.
• Supervisory experience is a plus.
• Strong ability to build relationships.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and scheduling issues.
• Develop strong relationships with clients and community organizations.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Education

Bachelor's degree

Job description

Jefferson at Home by BAYADA has an opening for a Client Service Manager in our Horsham, PA Home Health Office. This position is Monday-Friday 8:30am-5pm in office.

If you are looking for an exciting career opportunity in a growing industry, a Client Service Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Will partner with Clinical Managers to provide supervision and support to field employees

Qualifications

• Bachelors degree required
• Prior healthcare experience strongly preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why choose Bayada?

• BAYADA offers the stability and structure of a national company with the values and culture of a family‑owned business.
• https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada
  • Newsweek's Best Place to Work for Diversity 2023
  • Newsweek Best Place to Work for Women 2023
  • Newsweek Best Place to Work (overall) 2024
  • Newsweek Best Place to Work for Women and Families 2023
• Glassdoor Best Places to Work 2018 and 2019
• Forbes Best Places to Work for Women 2020
• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about Bayada benefits, www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.