Client Services Manager, IDD Services

BAYADA Home Health Care; Monroeville (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental and vision coverage

Paid time off and paid holidays

Tuition reimbursement

401(k) with company match

Ongoing training and professional development

Advancement opportunities

Supportive team environment

Job summary

BAYADA Home Health Care is hiring a Client Services Manager in Monroeville, PA. This role involves managing client services, supporting staff, and building community partnerships.

The ideal candidate will have a Bachelor's degree, experience with the I/DD population, and strong communication skills. BAYADA offers competitive salary, comprehensive benefits, and opportunities for career advancement.

Join a mission-driven team dedicated to providing compassionate care.

Qualifications

• Bachelor's degree is required.
• Experience with the I/DD population is strongly preferred.
• Prior healthcare experience is preferred.
• Previous leadership experience is a plus.
• Strong desire for career growth and advancement.

Responsibilities

• Deliver exceptional customer service and ensure high-quality client care.
• Coordinate client services and manage staffing needs.
• Manage an assigned caseload through relationship-building.
• Develop partnerships with clients and community organizations.
• Monitor performance metrics to support office success.

Skills

Experience with the I/DD population

Communication skills

Organizational skills

Interpersonal skills

Proficiency with EMR

Education

Bachelor's degree

Job description

Client Services Manager – Habilitation Services

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Monroeville, PA Habilitation Office.

Are you looking for a rewarding career opportunity where you can make a meaningful impact while growing professionally? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated and relationship-driven professional to join our team and help coordinate high-quality services for individuals receiving habilitation and community-based support.

As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office. This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality client care and support services
• Coordinate client services and manage emergent staffing and scheduling needs
• Manage and grow an assigned caseload through proactive relationship-building and service excellence
• Develop strong partnerships with clients, families, referral sources, payors, and community organizations
• Foster collaborative and communicative relationships with field and office staff
• Monitor key operational and financial performance metrics to support office success
• Partner with Clinical Managers to provide guidance, supervision, and support to field employees
• Support employee engagement, retention, and overall service quality
• Contribute to office growth initiatives and business development efforts

Qualifications:

• Bachelor's degree required
• Experience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferred
• Prior healthcare, medical office, home care, or human services experience preferred
• Previous supervisory or leadership experience is a plus
• Demonstrated success in achieving goals and taking on increasing levels of responsibility
• Strong desire for career growth and advancement
• Proficiency with computer systems and electronic medical records (EMR)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Competitive salary
• Comprehensive medical, dental, prescription, and vision coverage
• Paid time off and paid holidays
• Tuition reimbursement opportunities
• 401(k) with company match
• Ongoing training and professional development
• Advancement opportunities within a growing organization
• Supportive team environment focused on employee success

Join BAYADA and become part of a mission-driven organization dedicated to helping individuals live safely and independently while making a meaningful difference in the communities we serve.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.