Client Services Lead - Scheduling & Care Coordination

BAYADA Home Health Care; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Health insurance (Medical/Dental/Vison

401k with company match

Tuition reimbursement

Paid time off

Job summary

BAYADA Home Health Care seeks a Client Services Manager / Scheduling Coordinator in Dover, DE Assistive Care Office. The role focuses on coordinating client services, resolving scheduling issues, and maintaining high-quality home care delivery.

The position requires a Bachelor degree (or an Associate with relevant experience) and strong communication. Previous medical office or home care exposure is preferred, with supervisory experience considered an asset.

Qualifications

• Experience in medical office or home care settings preferred.
• Supervisory experience is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and emergent scheduling issues.
• Manage caseload and proactively grow it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong relationships with the team.
• Monitor metrics for effective fiscal management of caseload.
• Partner with Clinical Managers to support field employees.

Skills

Medical office experience

Supervisory experience

Communication skills

Education

Bachelor degree

Associate degree + experience

Tools

Electronic Medical Record (EMR)

Job description

BAYADA Home Health Care seeks a Client Services Manager / Scheduling Coordinator in Dover, DE Assistive Care Office. The role focuses on coordinating client services, resolving scheduling issues, and maintaining high-quality home care delivery.

The position requires a Bachelor degree (or an Associate with relevant experience) and strong communication. Previous medical office or home care exposure is preferred, with supervisory experience considered an asset.