Client Services Manager, Assistive Care

BAYADA Home Health Care; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Health insurance (Medical/Dental/Vison

401k with company match

Tuition reimbursement

Paid time off

Job summary

BAYADA Home Health Care seeks a Client Services Manager / Scheduling Coordinator in Dover, DE Assistive Care Office. The role focuses on coordinating client services, resolving scheduling issues, and maintaining high-quality home care delivery.

The position requires a Bachelor degree (or an Associate with relevant experience) and strong communication. Previous medical office or home care exposure is preferred, with supervisory experience considered an asset.

Qualifications

• Experience in medical office or home care settings preferred.
• Supervisory experience is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and emergent scheduling issues.
• Manage caseload and proactively grow it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong relationships with the team.
• Monitor metrics for effective fiscal management of caseload.
• Partner with Clinical Managers to support field employees.

Skills

Medical office experience

Supervisory experience

Communication skills

Education

Bachelor degree

Associate degree + experience

Tools

Electronic Medical Record (EMR)

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager / Scheduling Coordinator in our Dover, DE Assistive Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Qualifications for a Client Services Manager/ Scheduling Coordinator:

• Bachelor degree is required; however, candidates with an Associate degree and relevant experience will also be considered.
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

The Client Services Manager / Scheduling Coordinator will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

BAYADA Offers:

• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here
• Comprehensive salary
• Medical / Dental / Prescription / Vision
• Paid time off
• Tuition reimbursement
• 401k with company match

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.