Client Services Lead — Omnichannel & Strategy (Hybrid)

Real Chemistry; New York (NY); Híbrido; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

free snacks to keep you running all‑d

generous holiday and paid time off

private medical, dental, and vision

saving for the future

mental wellness coaching and LinkedIn/

LinkedIn Learning access

Descripción de la vacante

Real Chemistry is seeking a Senior Supervisor to act as a key client contact and strategic contributor, leading a pod of Associates through Senior Managers to deliver integrated, high‑quality work. This hybrid role is based in the US (Boston, Chicago, Carmel, Lambertville, or remote) and requires deep digital and omnichannel expertise alongside proactive client communication.

You’ll drive plan development with strategy, manage RFPs, coordinate with delivery and tech partners, and mentor the team

Formación

• 6–8 years of experience in digital marketing, client services, omnichannel strategy, or a related agency environment.
• Demonstrated expertise across omnichannel, CRM, MarTech, and customer experience, with the ability to lead tactical planning and present recommendations confidently to clients.
• Proven experience leading RFP processes, evaluating vendor proposals, and contributing to negotiations.
• Track record of supervising and developing junior to mid‑level team members, with strong skills in workflow management, quality assurance, and priority‑setting.
• Strong financial acumen — comfortable owning budget oversight, campaign authorizations, and reconciliation processes for assigned brands.
• Excellent written, verbal, and presentation skills; a confident presenter who performs well under pressure and across varied client cultures.
• Experience with project management tools (Workfront, Asana) and digital marketing platforms, measurement, and reporting tools.
• A proactive, solutions‑oriented mindset with demonstrated ability to deliver POVs grounded in industry knowledge.

Responsabilidades

• Play a lead role partnering with strategy on overall plan development; own tactical recommendations across assigned accounts spanning omnichannel, CRM, MarTech, creative, and digital workstreams.
• Lead the RFP process, evaluate vendor proposals, and contribute to negotiations with publisher and technology partners.
• Coordinate with delivery and technology partners on measurement and tracking implementation; continually improve operational processes across the pod.
• Act as the key day‑to‑day client contact; facilitate and lead client status meetings, present omnichannel and integrated recommendations, and deliver campaign analytics directly to clients.
• Maintain proactive client communication that keeps clients informed and confident in the agency’s approach.
• Supervise workflow and deadlines across Associate through Senior Manager-level colleagues; lead internal team syncs to communicate and manage priorities across the pod.
• Manage the team to deliver quality assurance, campaign analysis, and performance against plan — including QA of all ad placements and the financial accuracy behind them.
• Monitor financial performance for assigned brands; partner with Biz Ops on campaign authorizations and vendor reconciliation to ensure on‑time, on‑budget delivery.
• Lead internal training of junior team members, provide timely feedback, and contribute to performance evaluation processes.
• Mentor the planning bench, assist in hiring new team members, and model a collaborative, adaptable leadership style.
• Proactively identify, resolve, or elevate issues; deliver POVs that demonstrate industry knowledge and strategic thinking.

Conocimientos

Omnichannel strategy

Digital marketing

Client services

RFP management

Team mentorship

Budget management

Herramientas

Workfront

Asana

Descripción del empleo

Real Chemistry is seeking a Senior Supervisor to act as a key client contact and strategic contributor, leading a pod of Associates through Senior Managers to deliver integrated, high‑quality work. This hybrid role is based in the US (Boston, Chicago, Carmel, Lambertville, or remote) and requires deep digital and omnichannel expertise alongside proactive client communication.

You’ll drive plan development with strategy, manage RFPs, coordinate with delivery and tech partners, and mentor the team