Healthcare Omnichannel Client Lead

Real Chemistry; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Benefits program

Hybrid/remote flexibility

Great Place to Work certification

Free snacks

Job summary

Real Chemistry is seeking a Supervisor to act as a primary client contact and strategic contributor, leading a pod of Associates through Senior Managers to deliver integrated, high-quality work. You will own tactical recommendations across omnichannel, CRM, MarTech, and digital initiatives while guiding negotiations with partners and delivering campaign analytics.

The role combines strategic leadership with hands-on execution in a hybrid US-based setting—Boston, Chicago, Carmel, or Lambertville

Qualifications

• 6–8 years of experience in digital marketing, client services, omnichannel strategy, or a related agency environment.
• Demonstrated expertise across omnichannel, CRM, MarTech, and customer experience, with the ability to lead tactical planning and present recommendations confidently to clients.
• Proven experience leading RFP processes, evaluating vendor proposals, and contributing to negotiations.
• Track record of supervising and developing junior to mid-level team members, with strong skills in workflow management, quality assurance, and priority-setting.
• Strong financial acumen — comfortable owning budget oversight, campaign authorizations, and reconciliation processes for assigned brands.
• Excellent written, verbal, and presentation skills; a confident presenter who performs well under pressure and across varied client cultures.

Responsibilities

• Lead strategic planning with the strategy team; own tactical recommendations across omnichannel, CRM, MarTech, creative, and digital workstreams.
• Lead the RFP process, evaluate proposals, and contribute to negotiations with vendors and publishers.
• Coordinate with delivery and tech partners on measurement and tracking; improve Pod processes.
• Be the day-to-day client contact; run status meetings, present recommendations, and deliver analytics.
• Maintain proactive client communication to keep clients informed and confident in approach.
• Supervise workflow and deadlines across Associate–Senior Manager levels; run internal team syncs.
• Manage QA, campaign analysis, and performance against plan; ensure ad placements and financial accuracy.
• Monitor financial performance; collaborate on campaign authorizations and vendor reconciliation.
• Lead internal training, give feedback, and participate in performance evaluations.
• Mentor planning bench, assist in hiring, and model collaborative leadership.
• Identify and resolve issues; deliver POVs with industry knowledge.

Skills

Omnichannel strategy

CRM

MarTech

Digital marketing

RFP processes

Vendor negotiations

Team leadership

Budget oversight

Presentation skills

Project management

Tools

Workfront

Asana

Job description

Real Chemistry is seeking a Supervisor to act as a primary client contact and strategic contributor, leading a pod of Associates through Senior Managers to deliver integrated, high-quality work. You will own tactical recommendations across omnichannel, CRM, MarTech, and digital initiatives while guiding negotiations with partners and delivering campaign analytics.

The role combines strategic leadership with hands-on execution in a hybrid US-based setting—Boston, Chicago, Carmel, or Lambertville