Client Services Host

Floyd's 99 Barbershop; Pasadena (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits for full-time

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Pasadena, CA is hiring a full-time Client Services Host to keep our shop running smoothly. You’ll handle calls, schedule services, answer questions, upsell treatments, and provide cost estimates while helping guests feel welcome and valued in a fast-paced environment.

Join a vibrant team in a busy Pasadena location with opportunities for growth. This role requires weekend and evening availability and a friendly, professional attitude in a supportive, customer-focused

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience in a fast-paced environment.
• Excellent phone and in-person communication skills.
• Strong collaboration and teamwork abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Willingness to work weekends and evenings.

Responsibilities

• Answer phone calls and respond to client inquiries.
• Schedule beauty treatments and manage appointment flow.
• Provide information, guidance, and cost estimates to clients.
• Upsell services and promote the full range of cosmetology offerings.
• Provide wait times and booking estimates before scheduling appointments.
• Assist with general cleaning to maintain a clean retail space.

Skills

Customer service

Phone & in-person communication

Teamwork

Confidentiality

Flexible schedule

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Pasadena, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full‑time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top‑tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule beauty treatments, and respond to questions. You promote our extensive range of cosmetology services and upsell treatments when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast‑paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Join the team at Floyd's 99 Barbershop in Pasadena-right in the middle of a city known for its charm, culture, and creative energy! Just minutes from Old Town Pasadena, surrounded by great restaurants, boutiques, and the buzz of the Rose City, this spot is the perfect place to build your craft and connect with an awesome community. We bring expert cuts, bold styles, and unbeatable energy to every client who walks through the door. We're all about teamwork, creativity, and making sure both our clients and our beauty crew have a great experience every day. If you're looking for a shop where you can grow your cosmetology skills, be part of a supportive team, and keep the good vibes rolling, we'd love to have you on board!