Client Services Host

*Floyds 99 Barbershop - Encino; Los Angeles (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits for full-time

Employee assistance program

Ongoing growth opportunities

Discounted or free counseling

Friendly team environment

Job summary

Floyd's 99 Barbershop in Encino, CA is hiring a full-time Client Services Host to keep days running smoothly. The role involves answering calls, scheduling services, and promoting offerings in a busy, friendly environment.

We offer a competitive wage of $17.50/hour plus full-time health benefits, growth opportunities, and an assistant program. Weekend/evening availability is required, with a team-oriented culture and nationwide locations for growth.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling appointments.
• Help with general cleaning to keep the shop and retail space presentable.

Skills

Customer service

Phone communication

In-person communication

Time management

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Encino, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

At Floyd's 99 Barbershop in Encino, we're all about delivering standout cuts and fresh styles while keeping the vibe relaxed and welcoming. Whether you're a seasoned pro or a rising star, we offer continuous learning, a team-oriented environment, and a fun, fast-paced atmosphere where your creativity is encouraged every day. If you're looking to join a crew that values your skills, has your back, and knows how to enjoy the ride, our shop is the place for you!

Become a critical part of our barbershop and retail operations by filling out our initial application! We're excited to meet our new Client Services Host.