Client Services Host

Floyd's 99 Barbershop; Costa Mesa (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Health benefits

Growth opportunities

Nice work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Costa Mesa, CA is hiring a full-time Client Services Host. You will greet clients, answer calls, schedule treatments, and promote services while maintaining a fast-paced, friendly shop environment.

Weekend/evening availability is required, with benefits including health coverage and growth opportunities. Join a nationwide brand known for its culture, energy, and high standards.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience in a fast-paced environment.
• Excellent collaboration and communication skills over the phone and in person.
• Commitment to helping others and to teamwork.
• Organizational skills, attention to detail, and time management.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls and schedule treatments.
• Promote our services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling appointments.
• Help with general cleaning to keep the retail space looking great.

Skills

Customer service

Phone communication

Team collaboration

Time management

Attention to detail

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Costa Mesa, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

We do more than just haircuts-we create a space where individuality thrives, music is always on, and every client walks out feeling like their best self. Our shop is fast-paced, high-energy, and fueled by a team that's all about skill, passion, and personality. We're not into ego-we believe the best work happens when everyone supports each other, learns from one another, and keeps the good vibes flowing. With ongoing education, a steady stream of clients, and a culture built on inclusivity and creativity, Floyd's 99 Barbershop in Costa Mesa is the place to take your career to the next level. If you're ready to bring your talent, energy, and style to a team that truly values what you do, let's make it happen!

We're excited to meet our new Client Services Host.