Client Services & Growth Manager

BAYADA Home Health Care; Upper Moreland Township (Montgomery County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation & sick leave

Employer-paid life insurance

401(k) with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care in Willow Grove, PA is hiring a Client Services Manager to drive growth, coordinate client schedules, and lead referral partnerships. You will work with clinical managers and field staff to ensure seamless service delivery and high-quality care.

The role emphasizes relationship-building, strategic outreach, and responsiveness to changing schedules, with opportunities for career growth within BAYADA’s national network.

Qualifications

• Bachelor’s degree preferred.
• Experience in sales, marketing, business development, customer service, or relationship management strongly preferred.
• Prior supervisory or team leadership experience is a plus.
• Strong organizational, problem-solving, and communication skills.

Responsibilities

• Drive business growth by developing caseload and identifying referral opportunities.
• Coordinate client schedules and staffing assignments for reliable coverage.
• Manage daily scheduling challenges and coordinate replacement staff.
• Build relationships with clients and families through proactive communication.
• Develop referral partnerships with healthcare professionals and payors.
• Participate in marketing events and community outreach.
• Monitor performance metrics to support office goals.

Skills

Sales & Marketing

Customer service

Relationship management

Leadership

Communication

Education

Bachelor's degree

Tools

EMR systems

Scheduling software

Job description

BAYADA Home Health Care in Willow Grove, PA is hiring a Client Services Manager to drive growth, coordinate client schedules, and lead referral partnerships. You will work with clinical managers and field staff to ensure seamless service delivery and high-quality care.

The role emphasizes relationship-building, strategic outreach, and responsiveness to changing schedules, with opportunities for career growth within BAYADA’s national network.