Client Services Manager

BAYADA Home Health Care; Willow Grove (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation, and sickleave

Employer-paid life insurance

401(k) with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care in Willow Grove, PA is seeking a Client Services Manager who thrives in a fast-paced environment and excels at building relationships, coordinating schedules, solving problems, and driving growth in home health services.

You will develop and manage your caseload, cultivate referrals, partner with clinicians, and support caregivers to ensure consistent, high‑quality care while achieving office goals.

Qualifications

• Bachelor’s degree preferred.
• Healthcare experience preferred.
• Experience in sales, marketing, business development, customer service, or relationship management strongly preferred.
• Prior supervisory or team leadership experience is a plus.
• Demonstrated ability to achieve goals, take initiative, and assume increasing levels of responsibility.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent problem-solving skills and the ability to respond quickly to changing schedules and staffing needs.
• Strong communication and interpersonal skills, with the ability to build relationships with clients, families, caregivers, and referral partners.
• Strong computer skills, including the ability to learn and use electronic medical records and scheduling systems.
• A proactive, results-oriented mindset with the motivation to grow a caseload, improve service delivery, and contribute to office success.
• Ambition to grow professionally and advance within the organization.

Responsibilities

• Drive business growth by developing caseload, cultivating relationships, and expanding services.
• Coordinate client schedules and staffing assignments to ensure coverage.
• Manage daily scheduling challenges by responding to call-offs and coordinating replacements.
• Build relationships with clients and families through proactive communication and timely follow-up.
• Follow up on new referrals to start services and build lasting client relationships.
• Develop referral partnerships with healthcare professionals and community sources.
• Participate in marketing events and community outreach to promote BAYADA services.
• Maintain communication with caregivers and field staff regarding schedules and client needs.
• Partner with Clinical Managers to support field staff and ensure care delivery.
• Monitor key performance metrics related to caseload growth, staffing, and financial performance.

Skills

Sales

Marketing

Business development

Customer service

Relationship management

Supervisory experience

Team leadership

Organizational skills

Problem-solving

Communication

Computer skills

EMR systems

Education

Bachelor’s degree

Tools

Scheduling software

EMR software

Job description

Client Services Manager

BAYADA Home Health Care | Willow Grove, PA Assistive Care Office

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Willow Grove, PA Assistive Care Office!

Are you a motivated, relationship-driven professional who thrives in a fast-paced environment? Do you enjoy building relationships, coordinating schedules, solving problems, and driving business growth? If so, a Client Services Manager position with BAYADA could be the perfect opportunity to take your career to the next level!

What You’ll Do as a Client Services Manager

• Drive business growth by proactively developing your caseload, cultivating new relationships, and identifying opportunities to expand services.

• Coordinate client schedules and staffing assignments to ensure consistent, reliable coverage and meet the ongoing needs of clients.

• Manage daily scheduling challenges by responding to call-offs, addressing coverage gaps, and coordinating replacement staff to minimize disruptions in care.

• Build strong relationships with clients and families through proactive communication, timely follow-up, and responsive customer service.

• Proactively follow up on new referrals to understand client needs, coordinate service starts, and turn opportunities into lasting client relationships.

• Develop referral partnerships with healthcare professionals, community organizations, payors, and other referral sources to strengthen BAYADA’s presence in the community.

• Participate in marketing events and community outreach to promote BAYADA services, generate referrals, and identify new business opportunities.

• Maintain ongoing communication with caregivers and field employees regarding schedules, assignments, client needs, and changes in service.

• Partner with Clinical Managers to support field staff, address client or staffing concerns, and ensure appropriate care and service delivery.

• Monitor key performance metrics related to caseload growth, staffing, service delivery, and financial performance to support office goals.

What You’ll Need to Succeed

• Bachelor’s degree preferred.

• Prior healthcare experience preferred.

• Experience in sales, marketing, business development, customer service, or relationship management strongly preferred.

• Prior supervisory or team leadership experience is a plus.

• Demonstrated ability to achieve goals, take initiative, and assume increasing levels of responsibility.

• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.

• Excellent problem-solving skills and the ability to respond quickly to changing schedules and staffing needs.

• Strong communication and interpersonal skills, with the ability to build relationships with clients, families, caregivers, and referral partners.

• Strong computer skills, including the ability to learn and use electronic medical records and scheduling systems.

• A proactive, results-oriented mindset with the motivation to grow a caseload, improve service delivery, and contribute to office success.

• Ambition to grow professionally and advance within the organization.

Why Join BAYADA?

• Career advancement and growth opportunities within a nationally recognized home health care organization.

• Comprehensive benefits package, including medical, dental, and vision insurance.

• Paid holidays, vacation, and sick leave.

• Employer-paid life insurance.

• 401(k) retirement plan with company match.

• Direct deposit and employee assistance program.

• The opportunity to develop business relationships while making a meaningful difference in the lives of clients and their families.

At BAYADA, you’ll have the opportunity to combine your relationship-building skills, operational strengths, and business development mindset in a role where your work makes a real difference. From coordinating reliable care to developing new partnerships and growing your caseload, you’ll be an integral part of a team committed to helping people live safely at home.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.