Care Coordination Lead – Client Services (Home Health)

BAYADA Home Health Care; Ardmore (PA); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive medical, dental, vision,

Paid time off

401(k) with company match

Weekly pay

Tuition reimbursement

Résumé du poste

BAYADA Home Health Care in Wynnewood, PA, seeks a Client Services Manager to lead assistive care operations. You will coordinate client services, schedule and staff efficiently, and build strong relationships with clients and referral partners to ensure exceptional care experiences.

You will oversee care coordination, support staff, and drive growth while maintaining compliance and high-quality service in a dynamic, mission-driven environment.

Qualifications

• Bachelor’s degree preferred.
• Previous medical office, healthcare, or home care experience preferred.
• Prior supervisory or leadership experience is a plus.
• Proficiency with computer systems and electronic medical records (EMR).
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Deliver exceptional customer service and ensure high-quality home care services for clients.
• Manage the coordination of client care and address emergent scheduling needs.
• Maintain and grow your assigned caseload through relationship-building and outstanding service.
• Develop and nurture relationships with clients, referral sources, payors, and community organizations.
• Foster strong communication and collaboration among office and field staff.
• Monitor and manage key operational and financial performance metrics.
• Partner with Clinical Managers to provide support, supervision, and guidance to field employees.
• Assist in maintaining compliance with company policies and quality standards.
• Contribute to office growth initiatives and operational excellence.

Connaissances

Communication

Leadership

Customer service

Formation

Bachelor’s degree preferred

Healthcare experience preferred

Outils

EMR systems

Description du poste

BAYADA Home Health Care in Wynnewood, PA, seeks a Client Services Manager to lead assistive care operations. You will coordinate client services, schedule and staff efficiently, and build strong relationships with clients and referral partners to ensure exceptional care experiences.

You will oversee care coordination, support staff, and drive growth while maintaining compliance and high-quality service in a dynamic, mission-driven environment.