Client Services Coordinator I — Logistics & Orders (Sign-On Bonus)

ACERTUS; St. Louis (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, handling orders and coordinating updates to ensure consistent service across assigned accounts. The role emphasizes building foundational knowledge of systems and processes while beginning to own smaller account responsibilities.

The position involves coordinating with internal teams and customers, maintaining communication, and contributing to a positive client experience.

Qualifications

• Proficient with Microsoft Office and basic office equipment.
• Strong written and verbal communication skills.
• Ability to learn and adapt to new systems and processes.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under supervision.
• Monitor active shipments and provide status updates to clients and internal teams.
• Support client communications with reporting and routine service updates.
• Assist in resolving routine operational and shipment-related issues promptly.
• Ensure compliance with SOPs and service expectations; escalate risks as needed.
• Enter and update orders accurately in internal systems and maintain data integrity.

Skills

Attention to detail

Excellent communication

Customer service

Multi-tasking

Independent work

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Office

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, handling orders and coordinating updates to ensure consistent service across assigned accounts. The role emphasizes building foundational knowledge of systems and processes while beginning to own smaller account responsibilities.

The position involves coordinating with internal teams and customers, maintaining communication, and contributing to a positive client experience.