Client Service Coordinator I

ACERTUS; St. Louis (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, handling orders and coordinating updates to ensure consistent service across assigned accounts. The role emphasizes building foundational knowledge of systems and processes while beginning to own smaller account responsibilities.

The position involves coordinating with internal teams and customers, maintaining communication, and contributing to a positive client experience.

Qualifications

• Proficient with Microsoft Office and basic office equipment.
• Strong written and verbal communication skills.
• Ability to learn and adapt to new systems and processes.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under supervision.
• Monitor active shipments and provide status updates to clients and internal teams.
• Support client communications with reporting and routine service updates.
• Assist in resolving routine operational and shipment-related issues promptly.
• Ensure compliance with SOPs and service expectations; escalate risks as needed.
• Enter and update orders accurately in internal systems and maintain data integrity.

Skills

Attention to detail

Excellent communication

Customer service

Multi-tasking

Independent work

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Office

Job description

The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience.

Schedule: Tuesday- Saturday, 8:30-5:00pm
Compensation:$21-$23/hr

$750 SIGN ON BONUS!!!

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and escalates as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.
• Additional duties, assigned to support business needs.

Required Qualifications

Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Ability to multi-task.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Work Environment

• General office conditions. Exposed to moderate noise levels.

Physical Abilities

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.