Client Services Coordinator

Thomson Reuters; Minneapolis, Saint Paul (MN, MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

Job summary

Thomson Reuters is hiring a Client Service Coordinator for our Core Publishing Solutions team in Minneapolis. The role oversees CPS production jobs through production and shipping, ensuring on-time delivery and client satisfaction.

You will coordinate with internal teams, generate client reports, and manage files and invoicing in a fast-paced environment. Requires 2+ years of relevant experience, strong Excel and file management skills, and the ability to work under tight deadlines.

Qualifications

• Must have 2+ years of relevant experience.
• High School Diploma/GED or higher required.
• Experience with Excel and file management.
• Strong communication skills and ability to work under tight deadlines.

Responsibilities

• Interpret and evaluate customer requirements for production orders.
• Monitor must-ship and critical ship dates and communicate status.
• Create client reports and manage print/client files.
• Coordinate with teams to educate staff on customer requirements.
• Coordinate delivery of samples, proofs, and special packaging.
• Support additional production needs as requested.

Skills

Communication skills

Time management

Reading/interpretation of documents

Education

High School Diploma/GED

Tools

Excel

Job description

We are hiring a Client Service Coordinator for our Core Publishing Solutions team. This Client Service Coordinator monitors and manages CPS production jobs through production and shipping. Not a hybrid position.

About the Role

• Interpret and evaluate information to identify customer-specific requirements for production order.
• Monitor all Must-Ship and Critical Ship dates, communicate when these are on time or in jeopardy
• Create client specific reports for data.
• File Management of print and client files for Insite
• Invoicing and other revenue tracking
• Coordinate with Client Service Representative, TR Buyers, TR Schedulers, and Production Leaders for information for clients
• Understand customer service and quality expectations. Work with Client Service Representative or Manager to educate manufacturing staff on customer requirements to ensure we exceed customers’ expectations.
• Coordinate delivery of all samples, proofs or other items to the customer as per service agreements or special requests.
• Coordinate and organize any special packaging, handling and shipping requirements from customers to ensure product is delivered on time and in excellent condition.
• Support other production needs as requested (e.g., flex labor needs).

About You

• Possess a High School Diploma/GED or higher.
• 2+ years' relevant experience
• Ability to read, interpret and explain documents such as safety rules, operating and maintenance instructions, and production orders
• Sense of urgency and time-management a must
• Excel and file management experience required
• Ability to work on a super tight deadline and fast-paced project timelines
• Good communication skills including experience sharing information across shifts and departments

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The pay range that the employer in good faith reasonably expects to pay for this position is $22-$25/hr USD.

This posting is for an existing vacancy.

• Our optional benefits can include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.