Manufacturing Operations Technical Support Specialist

Thomson Reuters; Eagan (MN); On-site; USD 36,000 - 43,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Thomson Reuters in Eagan, MN is seeking a hands-on Manufacturing Operations Technical Support Specialist (Contract) to provide onsite IT support for print production. You will troubleshoot desktops, laptops, printers, mobile devices, and production equipment to keep manufacturing running with minimal downtime.

You’ll install software, deploy hardware, manage tickets in ServiceNow, and work with vendors on escalations.

Qualifications

• Hands-on IT support experience in an enterprise or manufacturing setting.
• Strong troubleshooting across Windows desktops, laptops, printers, mobile devices, and basic networking.
• Ability to prioritize issues and stay calm during production-impacting incidents.
• Excellent communication and customer service skills.
• Ability to lift up to 50 lbs and wear PPE in a manufacturing environment.

Responsibilities

• Troubleshoot plant-floor printers and related hardware and consumables.
• Support Windows and macOS desktops and laptops onsite.
• Install software, configure devices, and deploy hardware.
• Manage and resolve IT tickets in ServiceNow or similar ITSM platform.
• Document issues and resolutions and track recurring trends.
• Maintain inventory of IT assets and printer supplies.
• Collaborate with vendors on escalated printer issues.
• Participate in hardware refreshes and software rollouts.

Skills

Hands-on IT support

Windows & macOS troubleshooting

Printers & print tech

Networking basics

Customer service

PPE safety & lifting

Tools

ServiceNow

Job description

Manufacturing Operations Technical Support Specialist (Contract)

Department: Global Print Production Strategy & Operations

Location: Eagan, MN (Onsite)

Schedule: 1st Shift (8-hour days), with occasional after-hours support for production events and critical incidents

About the Role

We're looking for a hands-on IT Support Specialist to provide onsite technical support for our print manufacturing operations. You'll troubleshoot hardware, desktops, laptops, printers, mobile devices, and production technology to keep manufacturing running smoothly with minimal downtime.

This role is ideal for someone who enjoys solving technical problems, working independently, and taking ownership of issues from start to finish.

What You'll Do

Manufacturing & Print Technology

• Troubleshoot and support plant-floor printers, including print quality, connectivity, paper jams, and hardware issues
• Replace consumables and hardware (toner, drums, etc.)
• Coordinate with vendors on escalated printer issues
• Help maintain the overall health of the print fleet
• Provide hands‑on support for Windows and macOS desktops and laptops
• Install software, configure new devices, and perform hardware deployments
• Support mobile devices, monitors, docks, scanners, badge readers, and other peripherals
• Troubleshoot Windows updates, BitLocker, endpoint encryption, and security‑related issues
• Manage and resolve tickets using ServiceNow or a similar ITSM platform
• Document issues, resolutions, and recurring trends
• Maintain accurate inventory of IT assets and printer supplies

Projects & Continuous Improvement

• Assist with hardware refreshes, software rollouts, printer upgrades, and other infrastructure projects
• Identify recurring issues and recommend practical improvements to processes and systems

What We're Looking For

Required

• Experience providing hands‑on IT support in an enterprise or manufacturing environment
• Strong troubleshooting skills across Windows desktops, laptops, printers, mobile devices, and basic networking
• Ability to work independently, prioritize multiple issues, and stay composed during production‑impacting incidents
• Strong communication and customer service skills
• Ability to lift up to 50 lbs and work safely in a manufacturing environment while wearing required PPE

Nice to Have

• Experience supporting manufacturing or production environments
• Familiarity with ServiceNow or another ITSM platform
• Knowledge of print manufacturing equipment or production workflows

What Makes Someone Successful

• Takes ownership — sees issues through to resolution and follows up when needed
• Strong problem solver — researches unfamiliar issues and works independently to find solutions
• Continuous improvement mindset — identifies recurring problems and suggests better ways of working
• Reliable under pressure — responds quickly to production issues while maintaining a strong focus on safety and customer service

The pay range that the employer in good faith reasonably expects to pay for this position is $26.48-$31.48/hr USD.

This posting is for an existing vacancy.

Our optional benefits can include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.