On - Site Operations Support Specialist

Capgemini; Richmond (VA); On-site; USD 58,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

On-site parking

Job summary

Tundra Technical Solutions is seeking a proactive On-Site Operations Support Specialist for a contract role (approximately 1 month 15 days) to provide hands-on, white-glove support for production floor operations. You will assist line operators, troubleshoot scanners and printers, and help maintain smooth production flow.

You’ll bridge floor operations and the technical support team, logging incidents, triaging, and coordinating with IT to escalate and resolve issues.

Qualifications

• 2–5 years of on-site IT or operations support experience in manufacturing/warehousing.
• Hands-on experience with barcode scanners and label printers.
• Familiar with Windows-based systems and basic networking.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work on the floor in a fast-paced environment.

Responsibilities

• On-floor operational support to production/packaging lines.
• Assist with issues related to scanners, printers, barcode systems and line equipment interfaces.
• Ensure equipment functions to maintain continuous production flow.
• Log incidents accurately and perform initial triage.
• Escalate complex issues with complete diagnostics to IT support.
• Coordinate with technical teams to track and expedite resolution.
• Follow up to ensure issues are resolved and users are satisfied.

Skills

On-site support

Scanners

Printers

Windows OS

Networking basics

Troubleshooting

Communication

Floor operations

Tools

ServiceNow

Jira

Job description

On - Site Operations Support Specialist (Contract)

Contract (1 month 15 days)

Published 2 days ago

operational support

floor operations

We are seeking a proactive and customer-focused On-Site Operations Support Specialist to provide hands-on, white-glove support for production floor operations. This role is responsible for supporting line operators, troubleshooting equipment such as scanners and printers, and ensuring minimal disruption to operational workflows.

The ideal candidate will act as the bridge between floor operations and the technical support team, ensuring timely incident logging, communication, escalation and resolution.

Key Responsibilities

On-Floor Operational Support

Provide real-time, on-site support to operators on production/packaging lines.

Assist with issues related to scanners, label printers, barcode systems and line equipment interfaces.

Ensure all equipment functions optimally to maintain continuous production flow.

Perform basic troubleshooting, resets and configurations to quickly resolve common issues.

White-Glove Service

Deliver a high-touch, concierge-style support experience to floor operators and supervisors.

Proactively monitor operations and identify potential issues before they impact productivity.

Provide clear, user-friendly guidance and hands‑on assistance to non-technical users.

Build strong working relationships with operators, supervisors and stakeholders.

Log all incidents accurately in the ticketing system with relevant details.

Perform initial triage and troubleshooting to resolve issues where possible.

Escalate complex incidents to the technical/IT support team with complete diagnostics and context.

Actively coordinate with technical teams to track, communicate and expedite issue resolution.

Follow up to ensure issues are resolved and users are satisfied.

Equipment & Systems Support

Support and maintain:

Barcode scanners (handheld & fixed)

Workstations and HMI terminals

Production line software interfaces

Assist in hardware replacements, setup and basic preventive maintenance.

Maintain accurate logs of recurring issues and resolutions.

Provide feedback to technical teams on recurring patterns and improvement areas.

Contribute to creation/update of standard operating procedures (SOPs) and knowledge base articles.

Required Qualifications

2–5 years of experience in on‑site IT or operations support, preferably in manufacturing, warehouse or production environments.

Hands‑on experience with:

Barcode scanners and label printers

Windows-based systems and basic networking

Strong troubleshooting and problem‑solving skills.

Excellent communication and interpersonal skills.

Ability to work on the floor in a fast‑paced, high‑pressure environment.

Preferred Qualifications

Experience with warehouse management systems (WMS) or manufacturing execution systems (MES).

Familiarity with ticketing tools (ServiceNow, Jira, etc.).

Basic understanding of networking (IP configuration, connectivity issues).

Customer‑first mindset with a white‑glove service approach

Strong ownership and accountability

Ability to multitask and prioritize effectively

Collaboration and teamwork

Attention to detail and process orientation

Primarily on the production floor with exposure to operational equipment.

May require standing/walking for extended periods.

Office hours: 5:00 AM – 2:00 PM

The pay range that the employer in good faith reasonably expects to pay for this position is $42.35/hour - $66.18/hour. Our offered benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment and; maintain the confidentiality of client proprietary, confidential or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.