Client Services Concierge — Tax Season Receptionist

H&R Block, Inc.; Merritt Island (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for in-person support at our Palm Bay area office. You will greet clients, manage check-in, and help coordinate daily operations during tax season.

You will schedule appointments, connect clients with the right tax professional, and support the team with document handling and confidentiality. This role offers hands-on exposure to office leadership within a collaborative, client-centric environment.

Qualifications

• Experience in fast-paced client-facing environments.
• Strong interpersonal and written/spoken communication.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Proficient with basic computer programs (Office/Teams).

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and staff for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office / Teams

Evenings and weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for in-person support at our Palm Bay area office. You will greet clients, manage check-in, and help coordinate daily operations during tax season.

You will schedule appointments, connect clients with the right tax professional, and support the team with document handling and confidentiality. This role offers hands-on exposure to office leadership within a collaborative, client-centric environment.