Client Services Concierge – In-Person Tax Office

H&R Block, Inc.; Bad Axe (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person. You'll coordinate scheduling and connect clients with the right tax professionals, with training provided.

This role offers hands-on experience in a busy tax office, potential pathways into tax preparation or office leadership, and a supportive team culture with focus on confidentiality and client service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

MS Office

Scheduling tools

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person. You'll coordinate scheduling and connect clients with the right tax professionals, with training provided.

This role offers hands-on experience in a busy tax office, potential pathways into tax preparation or office leadership, and a supportive team culture with focus on confidentiality and client service.