Client Services Concierge

Modern Aesthetic Centers; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Modern Aesthetic Centers in Jacksonville, FL seeks a Client Services Concierge to deliver a luxury guest experience from first contact through post-visit follow-up. You will greet clients, manage appointments, answer calls and inquiries, and present services, promotions, and membership options.

You will process payments, assist with financing questions, and maintain precise client records in our practice management system while coordinating with providers to ensure smooth clinic flow and high

Qualifications

• Strong Client Services and Customer Service skills with a commitment to delivering a high-touch, luxury guest experience.
• Excellent Communication abilities, including clear verbal and written communication and active listening.
• Focus on Customer Satisfaction, with proven ability to handle concerns, resolve issues, and build long-term client relationships.
• Basic Finance skills, including processing payments, discussing membership or package options, and handling billing inquiries accurately.
• Previous experience in hospitality, spa, medical aesthetics, or wellness environments is highly beneficial.
• Proficiency with appointment scheduling software and general computer skills (email, CRM or EMR systems, office applications).
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced, client-facing setting.
• High level of professionalism, reliability, and a welcoming demeanor aligned with a luxury service environment.
• Ability to work on-site full time in Jacksonville, FL; availability for occasional evenings or weekends as business needs require.

Responsibilities

• Greet and check-in clients and manage front desk processes.
• Handle appointment scheduling and inquiries via phone and digital channels.
• Provide detailed information about services, promotions, and membership options.
• Process payments and assist with membership/financing questions; maintain client records in the practice management system.
• Coordinate with providers and staff to ensure smooth clinic flow and address client concerns.
• Support retention through personalized service and maintaining a welcoming reception area; assist with events as needed.

Skills

Customer service

Communication

Organization

Professionalism

Hospitality

Tools

Appointment scheduling software

CRM/EMR systems

Office applications

Job description

Company Description

Modern Aesthetic Centers provides evidence-based aesthetic and wellness services designed to deliver visible results and a world-class experience. The organization is dedicated to helping individuals look and feel their best through high-quality, affordable treatments. Team members support guests across three locations in St. Johns, Jacksonville, and Fleming Island, as well as a luxury mobile spa that brings services directly to clients. The culture emphasizes professionalism, compassion, and personalized care in a modern, welcoming environment. Joining the team means contributing to a client-centered approach that values excellence and accessibility in aesthetics and wellness.

Role Description

The Client Services Concierge is a full-time, on-site role based in Jacksonville, FL, responsible for delivering an exceptional guest experience from first contact through post-visit follow-up. Day-to-day tasks include greeting and checking in clients, managing appointment scheduling, answering phone calls and digital inquiries, and providing detailed information about services, promotions, and membership options. This role processes payments, assists with membership and financing questions, and maintains accurate client records within the practice management system. The Client Services Concierge coordinates with providers and staff to ensure smooth clinic flow, addresses client concerns promptly, and supports retention through thoughtful, personalized service. The position also involves keeping the reception and lounge areas organized and welcoming and occasionally supporting events.

Qualifications

• Strong Client Services and Customer Service skills with a commitment to delivering a high-touch, luxury guest experience.
• Excellent Communication abilities, including clear verbal and written communication and active listening.
• Focus on Customer Satisfaction, with proven ability to handle concerns, resolve issues, and build long-term client relationships.
• Basic Finance skills, including processing payments, discussing membership or package options, and handling billing inquiries accurately.
• Previous experience in hospitality, spa, medical aesthetics, or wellness environments is highly beneficial.
• Proficiency with appointment scheduling software and general computer skills (email, CRM or EMR systems, office applications).
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced, client-facing setting.
• High level of professionalism, reliability, and a welcoming demeanor aligned with a luxury service environment.
• Ability to work on-site full time in Jacksonville, FL; availability for occasional evenings or weekends as business needs require.