Front Desk Coordinator – Medical Aesthetics

Diamond Accelerator; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Diamond Accelerator in Jacksonville Beach, FL seeks a professional Front Desk Coordinator to join our medical aesthetics practice. You will be the first contact for patients, creating a warm, organized experience and supporting front desk operations.

Responsibilities include greeting patients, handling calls and messages, scheduling appointments in EMR systems, processing payments, and assisting with intake and basic administrative tasks. A friendly, detail-oriented attitude is essential.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Experience in front desk, medical office, or aesthetics preferred.
• Excellent communication and customer service skills.
• Familiarity with scheduling and EMR systems.

Responsibilities

• Greet patients and manage check-in/check-out.
• Schedule appointments using scheduling systems.
• Handle calls, emails, texts, and inquiries.
• Assist with patient follow-ups and outreach.
• Help maintain clinic operations and front desk area.

Skills

Customer service

Communication

Multitasking

Scheduling systems

EMR software

HIPAA knowledge

Detail oriented

Sales

Education

High school diploma or equivalent

College coursework preferred

Tools

EMR systems

PatientNow

Job description

Front Desk Coordinator – Medical Aesthetics

Location: Jacksonville Beach, FL
Job Type: Full-Time
Pay: $17–$21 per hour, depending on experience
Reports To: Practice Manager / Owner

About the Role

We are seeking a professional, organized, and customer-focused Front Desk Coordinator to join our growing medical aesthetics practice in Jacksonville Beach, FL.

As the first point of contact for our patients, you will play an important role in creating a warm, professional, and exceptional patient experience. The ideal candidate is confident, detail-oriented, and comfortable multitasking in a fast-paced medical aesthetics environment.

If you enjoy working with people, have strong communication skills, and are passionate about providing excellent customer service, we would love to meet you.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients warmly and provide professional check-in and check-out support
• Create a welcoming and positive patient experience
• Answer and manage incoming phone calls, emails, and text inquiries
• Schedule and confirm appointments using Aesthetic Record, Boulevard, or similar systems
• Conduct patient follow-ups and re-engagement outreach
• Coordinate patient flow and assist with maintaining an efficient daily schedule

Administrative & Clinical Support

• Transfer paper charts into the EMR system
• Assist with preparing surgical charts and documentation for upcoming procedures
• Create quotes for surgical procedures
• Discuss available patient financing options when appropriate
• Conduct follow-up outreach for consultations
• Assist providers with treatment room preparation and patient flow

Payments, Memberships & Retail

• Collect patient payments and process memberships and treatment packages
• Reconcile daily sales and transactions
• Support retail skincare sales and product recommendations
• Track and contribute to key performance indicators (KPIs), including:
  • Rebooking rates
  • Membership sign-ups
  • Retail sales

Clinic Operations

• Maintain a clean, organized, and professional front desk and lobby
• Restock retail displays and clinic supplies as needed
• Assist with laundry, kitchen tasks, and light office housekeeping
• Help maintain a clean and organized clinic at the end of each day
• Follow HIPAA and patient confidentiality requirements

Qualifications

• High school diploma or equivalent required; college coursework preferred
• Previous front desk, hospitality, medical office, or medical aesthetics experience strongly preferred
• Excellent communication and customer service skills
• Professional, friendly, and polished demeanor
• Strong organizational and multitasking skills
• Comfortable working with scheduling systems, POS systems, and EMR software
• Ability to work effectively in a fast-paced clinical environment
• Strong attention to detail and follow-through
• PatientNow experience is a plus

What We're Looking For

We are looking for someone who is:

• Patient-focused and genuinely enjoys helping others
• Professional, dependable, and organized
• Comfortable communicating with patients by phone, text, email, and in person
• Sales-minded and comfortable discussing memberships, treatments, financing, and retail products
• A team player who is willing to assist wherever needed
• Passionate about aesthetics, wellness, and delivering an exceptional patient experience

Compensation & Schedule

Pay: $17–$21 per hour, based on experience
Employment Type: Full-Time
Location: Jacksonville Beach, FL