Client Service Specialist

Jobtailor; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Houston, TX is seeking an experienced client services coordinator to oversee projects from contract signing through accounts receivable. You will ensure data quality, timely audits, and deliverables while maintaining strong client relationships.

Responsibilities include coordinating audit planning with auditors and clients, meeting KPIs for scheduling and response times, and supporting invoicing and collections as needed.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years customer service with at least 1 year of ISO-related experience.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience with Microsoft Office tools.
• Strong written and spoken English communication.
• Pre-employment background screening required.
• Immigration-related benefits (e.g., visa sponsorship) are not available for this position.

Responsibilities

• Oversee client projects from contract signature to accounts receivable.
• Provide a high level of customer service.
• Coordinate audit planning between auditors and clients while maintaining audit timing windows.
• Oversee internal coordination and project outcomes.
• Process internal and external client-related requests efficiently.
• Communicate directly with clients and find solutions.
• Ensure data quality and timelines meet scheme, DNV ICP, and internal KPI requirements.
• Review audit data and update multiple system databases for certification changes.
• Meet KPIs related to scheduling, planning, response times, and reports.
• Interact with Sales, Technical, and audit departments.
• Ensure on-time certificate delivery.
• Support invoicing and collections processes as required.

Skills

Project Oversight

Audit Coordination

Data Quality Assurance

KPI Management

Invoicing Processes

Project Management

Customer Service

ISO 9001 Experience

ISO 14001 Experience

ISO 45001 Experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• Oversee client projects from contract signature to accounts receivable
• Provide a high level of customer service
• Coordinate audit planning between auditors and clients while maintaining audit timing windows
• Oversee internal coordination and project outcomes
• Process internal and external client-related requests efficiently
• Communicate directly with clients and find solutions
• Ensure data quality and timelines meet scheme, DNV ICP, and internal KPI requirements
• Review audit data and update multiple system databases for certification changes
• Meet KPIs related to scheduling, planning, response times, and reports
• Interact with Sales, Technical, and audit departments
• Ensure on-time certificate delivery
• Support invoicing and collections processes as required

Requirements

• Bachelor's degree
• Minimum of 5 years customer service with at least 1 year of experience related to ISO 9001, ISO 14001, and/or ISO 45001
• Ability to work in a fast-paced environment and handle multiple competing tasks and demands
• Experience with Microsoft Office
• Strong written and verbal English communication skills
• Pre-employment background screening
• Immigration-related employment benefits, for example visa sponsorship, are not available for this position

Core Competencies

Demonstrates expertise in project oversight, ensuring client satisfaction and timely delivery of services while maintaining compliance with ISO standards. Proficient in coordinating audit processes and managing client communications effectively.

Highest-signal resume keywords

• Project Management
• Customer Service
• ISO 9001 Experience
• ISO 1401 Experience
• ISO 4501 Experience

ATS Optimization Keywords

Hard Skills

• Project Oversight
• Audit Coordination
• Data Quality Assurance
• KPI Management
• Invoicing Processes

Soft Skills

• Strong Communication Skills
• Problem-Solving
• Time Management

Industry Keywords

• Client Projects
• Audit Planning
• Customer Requests
• Certificate Delivery

Tools & Technologies

• Microsoft Office