Client Services Associate: Order & Inventory Expert

IMS Integrated Merchandising Solutions; Kenosha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and 401(k)

Generous PTO

Peer recognition program

Training and development opportunities

Culture enhancement commitment

Job summary

IMS Integrated Merchandising Solutions is seeking a Client Services Associate to support order processing, item and inventory maintenance, and issue resolution. You will manage internal emails and provide clear status updates to clients and teams.

Key duties include prioritizing orders, collaborating with Account Management, Production, Finance and operations, and ensuring timely reporting. The role reports to a Manager/Supervisor and offers growth within a dynamic merchandising environment.

Qualifications

• 1-2 years of customer service, reporting, or purchase order experience.
• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines.
• Experience with AS400 or similar database systems preferred.

Responsibilities

• Serve as daily internal contact for order management and associated inquiries
• Assist with special projects as necessary
• Manage incoming emails from varying internal sources
• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
• Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
• Prioritize orders and/or projects, including prompt expediting of emergency requests
• Maintain and distribute various reports as needed to ensure daily requirements are met

Skills

Customer service

Order management

Communication

Team collaboration

Prioritization

Analytical thinking

Microsoft Office

Problem solving

Education

High school diploma/GED

Tools

AS400

Job description

IMS Integrated Merchandising Solutions is seeking a Client Services Associate to support order processing, item and inventory maintenance, and issue resolution. You will manage internal emails and provide clear status updates to clients and teams.

Key duties include prioritizing orders, collaborating with Account Management, Production, Finance and operations, and ensuring timely reporting. The role reports to a Manager/Supervisor and offers growth within a dynamic merchandising environment.