Client Inventory Analyst - Ent

ViziRecruiter,LLC.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Paid time off

Mental health resources

Job summary

A tech solutions firm in the United States seeks a dedicated team member to manage client orders and enhance order communication. Candidates should possess strong client communication skills, experience with order management, and the ability to provide timely reports. The company offers excellent benefits, including paid time off and mental health resources. Applicants must be authorized to work in the U.S., and visa sponsorship is not available.

Qualifications

• Must be able to communicate effectively with clients regarding orders and quotes.
• Experience with order management systems is advantageous.
• Ability to work under tight deadlines in a team environment.
• Initiate and educate on the RMA process.
• Escalate issues to Sales Operations or IAM as needed.

Responsibilities

• Respond promptly to client requests and place orders.
• Proactively communicate order ETA and back‑order information.
• Provide timely quotes for customers based on sales team direction.
• Assist with open order tracking and inquiries.
• Provide admin support for open orders, reports, and inquiries.

Skills

Client Communication

Order Management

Administrative Support

Report Generation

Job description

Introduction

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Respond promptly to client requests and place orders within company procedural guidelines to meet the client’s SLA.
• Understand shipment cutoff times for all major distribution partners and carriers.
• Proactively communicate to client on order placements including order ETA and back‑order information at time of order placement.
• Escalate cost changes/EOL to Sales Operations Advisor or IAM.
• Provide timely quotes, within 4 hours, for customers on run‑rate velocity products based on direction from the Sales team.
• Assist with quotes for accounts with established pricing.
• Provide administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders.

Requirements

• Research open orders and provide ETA information to clients in a report format.
• Switch suppliers or recommend replacement products with input from sales team.
• Enter and update order information in the system for all team members to access.
• Use established tools to provide the customer with any one‑off or scheduled report.
• Work with Sales team on any complex requests on open orders or reports.
• Work with management on any request that falls outside the scope of any existing report.
• Respond to client email requests for tracking, serial numbers, packing slips and other.
• Initiate returned merchandise process.
• Educate the client on the RMA creation and enter RMA in the system.
• Escalate all RMA requests to Customer Service.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”