Customer Service & Inventory Coordinator

imtt; Lemont (IL); On-site; USD 40,000 - 54,000; Full time

Job summary

IMTT is seeking a Customer Service Representative to manage customer communications, process orders, and schedule movements including inventory control. The role supports environmental and safety commitments while maintaining accurate records and timely reporting.

Responsibilities include coordinating shipments, preparing paperwork for tank movements, handling inquiries, and monthly inventories. This non-exempt hourly position requires flexibility for weekends and overtime per policy.

Qualifications

• High School Diploma or equivalent required.
• TWIC (Transportation Workers Identification Credentials) for access to IMTT's terminal locations.

Responsibilities

• Reporting shipments and/or receipts to customers per customer specific work instructions.
• Having all paperwork ready for tank trucks, tank cars, pipelines and/or barges.
• Provide basic customer service problem resolution and ensure customer satisfaction.
• Completing monthly inventories for the customer within two business days after the first business day of the month.
• Cover duties for other Customer Service Representatives during vacations or sickness.
• Required weekend duty to complete end of month requirements.
• Reporting in Bulk Liquid Inventory System (BLIS).
• Cover the scale as needed, including weekend duty rotation.
• Reporting shipments, receipts, blends, and inventory to customers per instructions.
• Coordinate and assign to carriers loading/unloading times within guidelines.
• Distribute Bills of Lading per instructions.
• Maintain accurate records of shipments, receipts, and inventory via Harvest Inventory System.
• Prepare and submit reports to Customer Service Manager.
• Cross-train on other accounts and fill in during vacations/sickness.
• Answer customer inquiries and provide solutions.

Skills

Written communication

Verbal communication

English language

Decision making

Mathematics basics

Multi-tasking

Microsoft Office

SAP

Education

High School Diploma or equivalent

Valid Driver's License

TWIC for terminal access

Tools

SAP

Job description

IMTT is seeking a Customer Service Representative to manage customer communications, process orders, and schedule movements including inventory control. The role supports environmental and safety commitments while maintaining accurate records and timely reporting.

Responsibilities include coordinating shipments, preparing paperwork for tank movements, handling inquiries, and monthly inventories. This non-exempt hourly position requires flexibility for weekends and overtime per policy.