Client Services Associate - Onsite

Partner's Healthcare; Newton (MA); On-site; USD 25,000 - 32,000; Part time

Job summary

Mass General Brigham is seeking a customer service oriented professional at Newton-Wellesley Hospital to resolve inquiries and support clients in person, by phone, and in writing. The role emphasizes timely, accurate service and adherence to standards.

Responsibilities include handling adjustments, maintaining records, and participating in required trainings. This on-site position is offered as per diem with a competitive hourly pay range and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience 0-1 year preferred.
• Strong communication and presentation skills.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer support

Active listening

Phone handling

CRM systems

Tools

CRM systems

Job description

Mass General Brigham is seeking a customer service oriented professional at Newton-Wellesley Hospital to resolve inquiries and support clients in person, by phone, and in writing. The role emphasizes timely, accurate service and adherence to standards.

Responsibilities include handling adjustments, maintaining records, and participating in required trainings. This on-site position is offered as per diem with a competitive hourly pay range and comprehensive benefits.