Customer Service Representative - Per Diem

Partner's Healthcare; Newton (MA); On-site; USD 25,000 - 32,000; Part time

Job summary

Mass General Brigham is seeking a customer service oriented professional at Newton-Wellesley Hospital to resolve inquiries and support clients in person, by phone, and in writing. The role emphasizes timely, accurate service and adherence to standards.

Responsibilities include handling adjustments, maintaining records, and participating in required trainings. This on-site position is offered as per diem with a competitive hourly pay range and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience 0-1 year preferred.
• Strong communication and presentation skills.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer support

Active listening

Phone handling

CRM systems

Tools

CRM systems

Job description

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and experience what it means to be part of Mass General Brigham.

Job Summary

Facilitates the relationship between companies and their clients

Essential Functions

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: customer service experience 0-1 year preferred.
• Knowledge, Skills & Abilities: Proven customer support experience or experience as a client service representative. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively.

Additional Job Details (if applicable)

Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $17.71 - $23.55/Hourly Grade 2

Benefits

Our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.