Healthcare Client Support Specialist (Onsite)

Newton-Wellesley Hospital; Newton (MA); On-site; USD 21,000 - 32,000; Part time

Job summary

Newton-Wellesley Hospital in Newton, MA seeks a Per Diem Client Services Associate to facilitate the relationship between companies and their clients. The role emphasizes timely, accurate responses across written, phone, and face-to-face communications.

You will resolve inquiries, process adjustments, and maintain records while meeting production and quality standards. Onsite at 2014 Washington Street, the position offers flexible hours with rotating shifts and a focus on outstanding customer

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned.
• Complies with all policies and standards

Skills

Customer service

Active listening

Communication

Education

High School Diploma

Tools

CRM

Job description

Newton-Wellesley Hospital in Newton, MA seeks a Per Diem Client Services Associate to facilitate the relationship between companies and their clients. The role emphasizes timely, accurate responses across written, phone, and face-to-face communications.

You will resolve inquiries, process adjustments, and maintain records while meeting production and quality standards. Onsite at 2014 Washington Street, the position offers flexible hours with rotating shifts and a focus on outstanding customer