Client Services Analyst, IT Support — Healthcare Team

University of Kentucky; Lexington (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

UK HealthCare Information Technology Services has posted the Customer Service Representative/Client Services Analyst role in Lexington, KY. This position will be accountable for establishing strong credibility and collaboration with physicians, customers, department leadership, affiliated organizations, and all IT staff members.

It involves tier 1 end-user support: incident and request intake, documentation, and resolution.

Qualifications

• Experience providing tier 1 end-user support: incident and request intake, documentation and resolution.
• Proficient with Microsoft Windows and MacOS environments.
• Able to collaborate effectively in a highly matrixed organization.

Responsibilities

• Handle tier 1 end-user support: incident and request intake, documentation and resolution.
• Adhere to UK HealthCare Behavioral Expectations and department policies.
• Collaborate with physicians, customers, department leadership and IT staff to ensure service excellence.

Skills

Windows experience

MacOS experience

Troubleshooting

Job description

UK HealthCare Information Technology Services has posted the Customer Service Representative/Client Services Analyst role in Lexington, KY. This position will be accountable for establishing strong credibility and collaboration with physicians, customers, department leadership, affiliated organizations, and all IT staff members.

It involves tier 1 end-user support: incident and request intake, documentation, and resolution.