Healthcare IT Client Support Analyst (Contract-to-Hire)

CereCore Intl; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

CereCore is seeking a Client Support Analyst to join our Nashville, TN team for a contract-to-hire role focused on delivering high-quality client support across our healthcare IT services. You will document inquiries, diagnose issues, and initiate research to resolve customer issues in a timely manner.

You will collaborate with cross-functional teams, expand product knowledge, and participate in incident management, knowledge-base improvements, and after-hours support to meet service levels.

Qualifications

• 1–3 years of experience in client support or help desk.
• Bachelor’s Degree preferred.
• Desktop skills and customer support experience preferred.
• Root cause and trend analysis experience.
• Familiarity with ITIL and project management.

Responsibilities

• Facilitates client support services for CereCore clients.
• Documents inquiries, issues, and resolutions to identify and resolve problems promptly.
• Provides expert support within Revenue Cycle and trains clients as needed.
• Contributes to knowledge base entries and self-help resources.
• Works with other departments, vendors, and HCA resources to meet SLAs.
• Provides after-hours and on-call support as required.

Skills

Customer service

Root cause analysis

ITIL knowledge

Project management

Education

Bachelor's degree

Tools

Active Directory

Job description

CereCore is seeking a Client Support Analyst to join our Nashville, TN team for a contract-to-hire role focused on delivering high-quality client support across our healthcare IT services. You will document inquiries, diagnose issues, and initiate research to resolve customer issues in a timely manner.

You will collaborate with cross-functional teams, expand product knowledge, and participate in incident management, knowledge-base improvements, and after-hours support to meet service levels.