IT Help Desk Analyst – Associate

Kyeatright; Kentucky; Remote; USD 42,000 - 54,000; Full time

Job summary

Baptist Health is seeking an IT Help Desk Analyst – Associate for a remote position requiring residency in Kentucky or Indiana. You will provide software, hardware, and network troubleshooting for all BHS entities and guide users through template-driven solutions.

Under supervision, you will clearly communicate solutions in a user-friendly manner and escalate issues per policy. A related Associate degree or two years of direct experience in tech/healthcare support is preferred.

Qualifications

• Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support role.
• Healthcare support experience preferred.
• Customer service experience preferred.
• Experience working in a healthcare setting preferred.
• Remote work position requiring residency in KY or IN.

Responsibilities

• Provide software, hardware, and network troubleshooting to all BHS entities.
• Diagnose questions/problems and guide users through template-driven solutions.
• Escalate issues to second level support based on guidelines and procedures.

Education

Associate degree

Two years direct experience in technology or healthcare support

Job description

## IT Help Desk Analyst – AssociateApply: Kentucky: Full time: Posted 17 Days Ago: R26106008**Summary****Job Description:*****Baptist Health is looking for an IT Help Desk Analyst – Associate to join our team! This is a remote work position that requires residency in KY or IN***Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and guiding users through template driven solutions in a helpdesk environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using helpdesk software and tools.***Qualifications:**** Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.* Prior healthcare support or healthcare customer support position preferred.* Prior customer service experience preferred.* Experience working in a healthcare setting preferred.* Experience working in a customer service role preferred.### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*