Patient Care & Resolution Specialist

University of Kentucky

Lexington, Northern (KY, KY)

Hybrid

USD 38,000 - 52,000

Full time

5 hours ago

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Job summary

The University of Kentucky HealthCare in Lexington is seeking a Customer Relations Specialist to respond promptly and professionally to patient complaints and inquiries.

You will coordinate between patients, families, surrogates and clinical staff, document issues, and help develop service improvements while upholding our Behavioral standards.

A bachelor's degree in a healthcare-related field and several years of customer service experience are preferred.

Qualifications

Proven track record of exceptional customer service.
Strong communication, diplomacy and patient-centered approach.
Experience with Microsoft Windows, Word and Excel.

Responsibilities

Provide prompt, sensitive responses to patients and families regarding complaints.
Serve as liaison between patients, families/surrogates and UK HealthCare staff.
Research obstacles to service delivery and help develop solutions.
Adhere to UK HealthCare Behavioral standards at all times.

Skills

Customer service

Communication skills

Diplomacy

Sensitivity

Microsoft Windows

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in healthcare-related field

Job description

The University of Kentucky HealthCare in Lexington is seeking a Customer Relations Specialist to respond promptly and professionally to patient complaints and inquiries.

You will coordinate between patients, families, surrogates and clinical staff, document issues, and help develop service improvements while upholding our Behavioral standards.

A bachelor's degree in a healthcare-related field and several years of customer service experience are preferred.

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