Client Services Analyst - Closures & Settlements

Blitt-and-Gaines,-P.c.; Vernon Hills (IL); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive base pay

PTO and paid holidays

Comprehensive benefits package

Short-Term Disability

401(k) retirement plan

Profit sharing

Professional Growth and Advancement

Résumé du poste

Blitt and Gaines, P.C. is a leading debt collection law firm seeking a Client Services Support Representative. The role reviews accounts, applies coding for closures, settlements, and special handling, and ensures compliance and timely completion of tasks.

Ideal candidate is detail-oriented, follows instructions, and works well with team members, adapting to evolving client needs and internal processes.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word).
• Prior experience in client services, administrative support, or detail-oriented roles preferred.
• Strong reliability and consistent attendance are essential.
• Comfort with fast-paced, high-volume environment with updates.
• Ability to follow instructions and documented procedures precisely.

Responsabilités

• Review accounts from system queues and determine next action quickly and accurately.
• Apply proper coding and documentation for closures, settlements, and special-handling matters.
• Process settlement approvals, documentation updates, and follow-up actions within timelines.
• Handle account closures, verify eligibility, update statuses in the system.
• Manage special-handling claims per client instructions and regulatory compliance.
• Communicate discrepancies or clarifications to supervisors and management.
• Collaborate with operations, compliance and management to resolve issues.

Connaissances

Microsoft Office

Data entry

Strong communication

Team collaboration

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Blitt and Gaines, P.C. is a leading debt collection law firm seeking a Client Services Support Representative. The role reviews accounts, applies coding for closures, settlements, and special handling, and ensures compliance and timely completion of tasks.

Ideal candidate is detail-oriented, follows instructions, and works well with team members, adapting to evolving client needs and internal processes.