Client Services & Settlement Specialist

Blitt-and-Gaines,-P.c.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

PTO and Holidays

Medical, Dental, Vision

Short-Term Disability

401(k) retirement plan

Profit sharing

Professional Growth and Advancement

Job summary

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience and nine offices nationwide.

The Client Services Support Representative reviews accounts, applies coding, and handles closures, settlements, and special-handling claims, ensuring accuracy, compliance, and timely completion of tasks. The ideal candidate is detail-oriented, able to follow instructions, and collaborates well with team members while adapting to evolving client needs and internal process

Qualifications

• High school diploma or equivalent required; some college preferred.
• Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word) is required.
• Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred.
• Strong reliability and consistent attendance are essential.
• Ability to follow instructions and documented procedures precisely.
• Effective written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to work effectively as part of a team.

Responsibilities

• Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.
• Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters.
• Process settlement approvals, documentation updates, and follow-up actions within required timelines.
• Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly.
• Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance.
• Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently.
• Navigate multiple software systems, screens, and workflow tools efficiently.
• Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment.
• Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions.
• Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications.
• Participate in team training sessions, cross training, and process-improvement efforts as workflows evolve.
• Ensure all work is completed reliably, consistently, and within expected timeline.

Skills

Attention to detail

Communication skills

Teamwork

Reliability

Time management

Education

High school diploma or equivalent

Some college

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience and nine offices nationwide.

The Client Services Support Representative reviews accounts, applies coding, and handles closures, settlements, and special-handling claims, ensuring accuracy, compliance, and timely completion of tasks. The ideal candidate is detail-oriented, able to follow instructions, and collaborates well with team members while adapting to evolving client needs and internal process