Client Services Advocate — Remote After Training

Parmele Disability Advocates; Springfield (MO); Remoto; USD 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Descrizione del lavoro

Parmele Disability Advocates is seeking a Client Services Representative to be a first point of contact for individuals pursuing Social Security Disability representation. You will guide intake, educate clients, and support them through the onboarding process with empathy and professionalism.

The role emphasizes relationship building, clear communication, and high-quality client service in a fast-paced setting, with in-office training followed by remote work as appropriate.

Competenze

• Excellent verbal and written communication with a professional phone presence.
• Ability to build rapport and establish trust quickly with clients.
• Strong attention to detail and commitment to providing exceptional service.

Mansioni

• Serve as the primary contact for prospective clients seeking representation.
• Educate clients about the Social Security Disability process and the firm's services.
• Conduct intake conversations to assess client needs and gather information.
• Initiate and follow up with prospective clients in a timely and professional manner.
• Meet departmental goals related to client engagement, responsiveness, and retention.
• Respond to inquiries and provide clear guidance throughout the intake process.
• Maintain accurate client records and documentation in the firm’s systems.
• Schedule appointments and coordinate communications with internal teams.
• Perform administrative tasks related to client intake and onboarding.
• Deliver a positive, professional, and compassionate experience with every interaction.

Conoscenze

Excellent communication

Rapport building

Organizational skills

Time management

Multitasking

Remote work readiness

Strumenti

Microsoft Office

Database systems

Descrizione del lavoro

Parmele Disability Advocates is seeking a Client Services Representative to be a first point of contact for individuals pursuing Social Security Disability representation. You will guide intake, educate clients, and support them through the onboarding process with empathy and professionalism.

The role emphasizes relationship building, clear communication, and high-quality client service in a fast-paced setting, with in-office training followed by remote work as appropriate.