Client Services Admin & Scheduling Coordinator

ADT; Anaheim (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Paid holidays

Job summary

ADT is seeking a field support professional in the Anaheim area to handle install, service, and customer service tasks assigned by Management in our Consumer Small Business office.

The role will involve backlog management, scheduling gaps, permits, and updating customer accounts. You will coordinate with Field Techs and Advisors, handle calls and emails, and assist with credits or cancellations as needed.

Qualifications

• High School diploma or equivalent.
• Preferred six months of experience.
• Basic computer knowledge in Microsoft Word, Excel, and typing skills.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Install and service backlog management.
• Install and service job scheduling/filling schedule gaps.
• Managing install/monitoring permits.
• Managing missing paperwork/Scanning all install and service paperwork when needed.
• Field Tech and Advisor phone calls/emails.
• Update customer accounts.
• Scheduling vendor meets.
• Assist with customer credits or cancellations.

Skills

Multi-tasking

Microsoft Word

Microsoft Excel

Typing

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

ADT is seeking a field support professional in the Anaheim area to handle install, service, and customer service tasks assigned by Management in our Consumer Small Business office.

The role will involve backlog management, scheduling gaps, permits, and updating customer accounts. You will coordinate with Field Techs and Advisors, handle calls and emails, and assist with credits or cancellations as needed.