Administrative Coordinator

ADT; Anaheim (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Paid holidays

Job summary

ADT is seeking a field support professional in the Anaheim area to handle install, service, and customer service tasks assigned by Management in our Consumer Small Business office.

The role will involve backlog management, scheduling gaps, permits, and updating customer accounts. You will coordinate with Field Techs and Advisors, handle calls and emails, and assist with credits or cancellations as needed.

Qualifications

• High School diploma or equivalent.
• Preferred six months of experience.
• Basic computer knowledge in Microsoft Word, Excel, and typing skills.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Install and service backlog management.
• Install and service job scheduling/filling schedule gaps.
• Managing install/monitoring permits.
• Managing missing paperwork/Scanning all install and service paperwork when needed.
• Field Tech and Advisor phone calls/emails.
• Update customer accounts.
• Scheduling vendor meets.
• Assist with customer credits or cancellations.

Skills

Multi-tasking

Microsoft Word

Microsoft Excel

Typing

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Major Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Qualifications

Knowledge, Skills and Abilities

• High School diploma or equivalent.
• Preferred Six (6) months of experience.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

Pay and Benefits Disclosure

The pay range for thisrole is$20.54- $34.22 hour and is based onexperience andqualifications.

• We offer employees access to healthcare benefits
• a 401(k) plan and company match
• short-term and long-term disability coverage
• life insurance
• wellbeing benefits
• paid time off among others
• Employees accrue up to 120 hours in their first year.
• Your accrual rate increases after your first year.
• We also offer 6 paid holidays.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.