Operations & Scheduling Coordinator

ADT Security Services; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

ADT Security Services is seeking a team member to support install, service, and customer service activities within a Consumer Small Business office. The role involves backlog management, scheduling, and keeping customer accounts updated as part of daily operations.

Applicants should have a high school diploma or equivalent, basic computer skills (Word/Excel) and the ability to multitask. This position emphasizes accuracy and timely communication with customers and vendors in a dynamic security

Qualifications

• High School diploma or equivalent.
• Basic computer knowledge: Word, Excel, and typing.
• Must be able to handle multiple tasks.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Skills

Multi-tasking

Basic computer literacy

Typing skills

Microsoft Word

Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

ADT Security Services is seeking a team member to support install, service, and customer service activities within a Consumer Small Business office. The role involves backlog management, scheduling, and keeping customer accounts updated as part of daily operations.

Applicants should have a high school diploma or equivalent, basic computer skills (Word/Excel) and the ability to multitask. This position emphasizes accuracy and timely communication with customers and vendors in a dynamic security