Client Services & Admin Coordinator I

Consumer Direct Care Network; Albuquerque (NM); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

Vacation & Holiday time

401(k) Retirement plan

Descrizione del lavoro

Consumer Direct Care Network in Albuquerque, NM is seeking an Administrative Coordinator I to help manage intake, referrals and enrollment paperwork while ensuring compliance with Federal/State regulations and MCO rules.

You will handle customer service duties, coordinate daily intake processes, and support day-to-day operations and client advocacy in a collaborative office environment.

Competenze

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Customer service experience is highly preferred.
• Bilingual in Spanish or Navajo is highly preferred.
• Be able to successfully pass a background screening.

Mansioni

• Provide excellent customer service to internal and external clients.
• Handle inbound and outbound calls with accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
• Process forms and documents in relevant systems.
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.

Conoscenze

Customer service

Office experience

Bilingual Spanish or Navajo

Formazione

High School Diploma or GED

Descrizione del lavoro

Consumer Direct Care Network in Albuquerque, NM is seeking an Administrative Coordinator I to help manage intake, referrals and enrollment paperwork while ensuring compliance with Federal/State regulations and MCO rules.

You will handle customer service duties, coordinate daily intake processes, and support day-to-day operations and client advocacy in a collaborative office environment.