Client Services Account Manager

Corpay; Wichita, Northern (KS, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture with contests

Job summary

Corpay in Wichita, KS is seeking a Client Services Account Manager to own a portfolio of lodging customers, maximize opportunities, and deliver premium customer care. You will report to the Client Services Team Manager and collaborate with other departments.

Responsibilities include serving as the primary contact, overseeing daily activities, growing relationships with key stakeholders and senior leadership, and identifying opportunities to drive savings, efficiency, and data visibility.

Qualifications

• Office or hotel front desk experience preferred.
• Excellent verbal and written communication skills are required.
• Superior interpersonal skills to interact with contacts at all levels.
• Proactive mindset with strategic thinking and opportunity identification.
• Strong organizational and analytical abilities.
• Proven experience with MS Office, including strong Excel.
• Ability to multi-task, stay detail-oriented and work well in a team.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Oversee daily activities for assigned customers.
• Build long-term relationships with primary contacts and senior leaders.
• Identify growth opportunities and communicate them to a manager.
• Identify objectives and challenges related to savings, rates, and data visibility.
• Develop and propose solutions to meet customer objectives.
• Resolve issues that could lead to attrition or hinder growth.
• Assist with customer account reviews and provide excellent service.
• Provide feedback to management on customer issues.
• Complete assigned monthly goals.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Strategic thinking

Organizational skills

Analytical skills

Excel

Multi-tasking

Teamwork

Self-motivated

Tools

MS Office

Job description

What We Need

Corpay is currently looking to hire a Client Services Account Manager within our Lodging division business and is in Wichita, KS. In this role, you will own a portfolio of customers and are responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships and performing onboard responsibilities for new clients. You will report directly to the Client Services Team Manager and regularly collaborate with other departments.

How We Work

As a Client Services Account Manager Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Serving as the primary point of contact for all matters specific to assigned customers.
• Overseeing all daily activities for assigned customers.
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and senior leadership.
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager.
• Identifying customer objectives and challenges related to savings, average rate, business rules and controls, hotel coverage, process efficiency and convenience, and data visibility (reporting).
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers.
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth.
• Assisting with and participating in customer account reviews with the Contract Holder and/or other staff.
• Consistently providing an elevated level of service that anticipates and fulfills both spoken and unspoken needs of internal and external customers.
• Conducting detailed customer surveys to uncover needs or issues.
• Identifying and securing tax occupancy exemptions where applicable.
• Providing constructive feedback to CLC Management regarding customer issues and concerns.
• Completing assigned monthly goals.
• Performing other duties as assigned.

Qualifications & Skills

• Office or hotel front desk experience preferred
• Excellent verbal and written communication skills are required, and presentation skills are preferred.
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels.
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities.
• Must possess strong organizational and analytical skills.
• Proven experience with MS Office, including strong Excel, is required.
• Strong ability to multi-task and be focused, detail-oriented, self-motivated.
• Ability to work well in a team environment.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings include major holidays, vacation, sickness, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes