Strategic Account Manager

Corpay; Brentwood (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay in Brentwood, TN is seeking a Strategic Account Manager to serve as the primary client services contact, supporting retention, satisfaction and issue resolution for assigned accounts.

The role involves collaborating with multiple departments, managing client relationships, and promoting Corpay products to drive revenue growth. Office-based position with formal training and workspace provided.

Qualifications

• Minimum 4 years' Call Center or Customer service team experience.
• Prior Account Management or relationship management experience preferred.
• Ability to work with large client base.
• Minimum High School or GED required.
• Bachelor’s Degree or equivalent work experience preferred.
• Proficiency in Microsoft Office.
• Salesforce knowledge is a plus.

Responsibilities

• Work directly with clients to provide day-to-day account support, problem resolution, research and analysis.
• Respond to inbound emails and phone calls.
• Develop and execute a client service delivery strategy for assigned clients around needs, contracts and cost components.
• Conduct regularly scheduled calls and presentations to review business performance and training.
• Make decisions regarding setup and support of clients and approve financial concessions.
• Prepare and present solutions to retain relationships.
• Use customer feedback to monitor service levels and revenue growth potential.
• Interact with internal departments to support the customer base.
• Promote other Corpay products and generate leads for Relationship Management Team.
• Retain client base and revenue through regular contact with clients.
• Meet productivity requirements for territory management and quality contact.
• Troubleshoot client-servicing issues to determine root cause.
• Develop professionally and maximize use of tools.
• Demonstrate leadership to drive collaboration and automation.
• Contribute to developing/testing new processes to enhance user experience.
• Act as change agent.

Skills

Customer service experience

Account management

Client relationship skills

Communication skills

Education

High School Diploma or GED

Bachelor’s degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

What We Need

Corpay is currently looking to hire a Strategic Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments.

How We Work

As a Strategic Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN


• Company-issued equipment


• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Working directly with clients to provide day-to-day account support, problem resolution, research and analysis.


• Responding to inbound emails and phone calls


• Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components.


• Conducting regularly scheduled calls, presentations to review business performance, including training and education.


• Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions.


• Preparing and presenting solutions in advance to retain relationships.


• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base.


• Interacting effectively with internal departments to support customer base.


• Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to Relationship Management Team


• Retaining client base of accounts and associated revenue through an appropriate level of contact with clients


• Meeting productivity requirements in regard to territory management and quality contact with customers


• Troubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.


• Developing professionally, improving performance, and understanding the tools in place and maximize their use.


• Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential.


• Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience.


• Acting as a change agent

Qualifications & Skills

• Minimum 4 years' Call Center or Customer service team experience


• Prior Account Management or relationship management experience preferred.


• Ability to work with large client base.


• Minimum High School or GED required.


• Bachelor’s Degree or equivalent work experience preferred.


• Proficiency in Microsoft Office.


• Salesforce knowledge is a plus.

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)


• Virtual fitness classes offered company-wide


• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time


• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)


• Philanthropic support with both local and national organizations


• Fun culture with company-wide contests and prizes