Senior Key Account Manager

Full Sail Media; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A family-owned print and marketing services company in Baltimore is seeking a Senior Account Manager to oversee client projects from design to delivery. The ideal candidate will possess strong print industry experience, exceptional communication skills, and the ability to thrive in a fast-paced environment. Key responsibilities include processing customer orders, preparing accurate job quotes, and managing project timelines. This role promises a dynamic and engaging environment centered around customer satisfaction and quality service.

Qualifications

• Print industry experience is crucial for understanding client needs.
• Strong computer skills are necessary for managing orders and communication.
• Excellent communication skills are required for effective client interactions.

Responsibilities

• Receive and process customer orders via phone, email, and online portals.
• Prepare accurate job quotes based on specifications from Sales or client requests.
• Act as liaison between customers and the production teams.
• Manage project timelines, specifications, and quality expectations.
• Resolve customer issues, including research and corrective action planning.
• Conduct outbound sales and relationship-building for house accounts.

Skills

Print industry experience

Strong computer and technology proficiency

Excellent communication and interpersonal skills

High attention to detail and organization

Ability to manage multiple projects simultaneously

Comfort working in a deadline-driven environment

Professional, solutions-oriented mindset

Desire to learn, grow, and contribute to a team-based culture

Job description

Full Sail Media is a family-owned, Baltimore‑based print and marketing services company specializing in direct mail, commercial print, fulfillment automation, sales kits, and integrated marketing strategy. We are deeply committed to quality, innovation, and community involvement.

Position Summary

The Senior Account Manager plays a critical role in delivering exceptional client experiences by managing projects from design through production and delivery. This role requires strong wide format & print industry knowledge, attention to detail, and the ability to thrive in a fast‑paced, deadline‑driven environment.

Key Responsibilities

• Receive and process customer orders via phone, email, and online portals
• Prepare accurate job quotes based on specifications from Sales or client requests
• Act as liaison between customers and the production teams
• Manage project timelines, specifications, and quality expectations
• Resolve customer issues, including research and corrective action planning
• Conduct outbound sales and relationship‑building for house accounts
• Maintain accurate job records, contracts, and documentation
• Represent customer needs while balancing production realities
• Ensure all work meets Full Sail Media’s quality and service standards
• Build long‑term customer loyalty through responsiveness and accountability
• Support additional duties as assigned

Required Qualifications

• Print industry experience
• Strong computer and technology proficiency
• Excellent communication and interpersonal skills
• High attention to detail and organization
• Ability to manage multiple projects simultaneously
• Comfort working in a deadline‑driven environment
• Professional, solutions‑oriented mindset
• Desire to learn, grow, and contribute to a team‑based culture

Success Factors

• Proactive communication
• Ownership mentality
• Customer‑first thinking
• Operational discipline
• Continuous improvement mindset