Client Service VP, Experience & Strategy

State Street; Quincy (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K match

Insurance coverage

Paid time off

Employee Assistance Program

Performance-based awards

Tax-advantaged savings plans

Job summary

State Street in Massachusetts is seeking a customer-facing professional within the Client Service organization of the Investment Services division. You will oversee end-of-night service performance, manage projects, and coordinate with cross-functional operations and technology teams to ensure high-quality outcomes for clients.

The role blends service governance, relationship oversight, and solutioning to enhance the client experience across One State Street.

Qualifications

• BS/BA degree required. Must have 4–6 years of financial services experience in operational, product management, or a project oversight capacity.
• Strong communication skills and ability to present to clients and senior STT management.
• Experience with Canadian-domiciled products is a plus.

Responsibilities

• Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
• Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
• Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
• Begin to focus on strategic aspects of maintaining long-term relationships and helping to grow share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

Skills

Client-facing

Communication

Presentations

Enterprise platforms

Education

BS/BA degree

Job description

State Street in Massachusetts is seeking a customer-facing professional within the Client Service organization of the Investment Services division. You will oversee end-of-night service performance, manage projects, and coordinate with cross-functional operations and technology teams to ensure high-quality outcomes for clients.

The role blends service governance, relationship oversight, and solutioning to enhance the client experience across One State Street.