Client Service VP — Relationship & Operations Leader

State Street; Boston (MA); On-site; USD 80,000 - 140,000; Full time

Job summary

State Street in Boston is seeking a customer-facing professional to oversee end-of-night service performance, manage projects, and coordinate with operations and technology teams to deliver high-quality client outcomes. You will act as a primary contact blending service governance, relationship oversight, and solutioning to enhance the client experience across One State Street.

A BS/BA and 4–6 years in financial services are required, with strong communication and presentation skills.

Qualifications

• BS/BA degree required. Must have 4–6 years of financial services experience in operational, product management, or a project oversight capacity.
• Strong communication skills and ability to present to clients and senior STT management.
• Experience with Canadian-domiciled products is a plus.

Responsibilities

• Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
• Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
• Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
• Begin to focus on strategic aspects of maintaining long-term relationships and helping to grow share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

Skills

Client relationship management

Communication skills

Presentation skills

Project coordination

Education

BS/BA degree

Tools

Enterprise platforms

Job description

State Street in Boston is seeking a customer-facing professional to oversee end-of-night service performance, manage projects, and coordinate with operations and technology teams to deliver high-quality client outcomes. You will act as a primary contact blending service governance, relationship oversight, and solutioning to enhance the client experience across One State Street.

A BS/BA and 4–6 years in financial services are required, with strong communication and presentation skills.